#dmitry_unexpected
cedar wyvernBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1309263218102898771
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
viral oakBOT
near turtle
Hi there 👋 are you able to share the ID of the Subscription you're working with (sub_ prefix) so I can take a closer look at the behavior you're seeing?
crimson hawk
Hi, sure sub_1QEEr2K8nkU7owNLEeocz7vM
near turtle
Thank you! Taking a look
Moving a Subscription out of a past_due state requires paying it's latest_invoice before that Invoices due date:
https://docs.stripe.com/billing/subscriptions/overview#:~:text=activate their subscriptions.-,past_due,-Payment on the
However, it looks like the latest_invoice for the Subscription you shared was voided instead.
https://dashboard.stripe.com/logs/req_WYWFBnC7mXvVq7
crimson hawk
but this action triggered by smart retry logic
It will move subscription in active state after successfully payment
near turtle
Sorry, what action was triggered by smart retries?
crimson hawk
payment at Nov 19, 2024, 2:37 PM
near turtle
That didn't void the Invoice though. The Invoice was explicitly voided by a request that was made. I shared a link to that request above.
near turtle
No, that's supported.
crimson hawk
ok, thank you