#alex_best-practices

1 messages ¡ Page 1 of 1 (latest)

tranquil raftBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1309142748191789136

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

maiden quartz
#

Will this affect our churn rate and Trial conversion rate in stripe reporting?
I'd imagine so yes. We don't really know how that data is actually calculated though

Is there a way around this?
You could jsut upgrade/downgrade their existing subscription to the new plan and keep the trial in place, rather than cancelling and creating a whole new sub

gleaming imp
#

Is this possible? Would I just modify the existing subscription's price? i thought that doing this automatically ended the trial days

maiden quartz
#

You can just reset trial_end as you need in the same update request, yep

gleaming imp
#

Ok I will give that a shot - thank you!

maiden quartz
tranquil raftBOT