sepp-k_error

[young ermine]

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[tacit parcel]

👋 happy to help

[thin estuary]

What have you already attempted?: "In test mode and with a different customer account, it works without any problems"

[tacit parcel]

would you mind sharing the request ID?

[thin estuary]

hi, yes one moment

pi_3QNW5mIUjF45Yv5a0ogdAQYm

the payment_intent ID ?

[tacit parcel]

the Twint PM doesn't have any billingDetails

I'm not sure if that's why it failed the authentication but it seems a bit weird

[thin estuary]

yes... we had a problem enabling the twint payment method in the backend a few weeks ago. your staff fixed it then

but its still not working. all our other stripe accouts are working

[tacit parcel]

your staff fixed it then
what was the fix?

would you mind replying back to that email and asking them to check this PI

maybe you have the same issue on this account as well

[thin estuary]

ok

thanks anyway

The last try took over four weeks ...

letLet’s hope it’s faster this time

[tacit parcel]

I'm sorry but there are things that we can't support here on this channel

and that is one of them