#bwurtz999_api
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- bwurtz999_api, 6 days ago, 15 messages
raw sable
Mostly timeouts and some unreachable errors
I haven't made any changes and a dozen of my clients reported a lot of issues today
raw sable
Across multiple networks/locations?
Yes. Multiple locations and networks
eternal ruin
Hm interesting ok
raw sable
After looking at a few accounts, it looks like 2-3x more failed requests than usual
Between 11AM-2PM ET
No reported issues on Stripe's end?
eternal ruin
No none that I see
raw sable
Hmm
eternal ruin
Usually timeouts like this indicate a network issue
But this is happening in multiple locations which is odd
How many reports did you get?
raw sable
Yeah it all started today
eternal ruin
Do you have the device serial numbers?
raw sable
seven different units
But that's just who contacted me
Here's a request from a different location than the initial request I mentioned when I created this thread
req_96IcczxkA14cu1
WSC513151045788
The new Workbench feature from the Dashboard is great. Is there a way I can export the logs that I have filtered for?
eternal ruin
Yeah not seeing anything really out of the ordinary on those 2 devices
raw sable
Weird
eternal ruin
The new Workbench feature from the Dashboard is great. Is there a way I can expo...
Not sure offhand unfortunately. Don't know too much about the dashboard
eternal ruin
Sure no problem
Recommend writing in here so you can get a support ticket going to track this: https://support.stripe.com/contact
Don't have a terminal expert online right now that I can ping to take a deeper look