#soyzamudio_api

1 messages ¡ Page 1 of 1 (latest)

random helmBOT
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late aurora
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That endpoint is for issuing transactions

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What's the goal? Are you trying to simulate what happens if your customer disputes a transaction?

young harbor
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yeah, so basically I'm creating a platform where there are service providers and users, the users pay through the platform and then the providers get paid out through stripe connect, I have all of that working, even the payouts to the providers... but i want to add the ability for a user to dispute the service

late aurora
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That's not something that's handled by stripe

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Disputes are handled through the customer's bank

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But if you want to simulate that we have some test cards you can use

young harbor
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hmmm... is there a way of putting a payout transfer on hold then?

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so the transfer doesn't go through if the user says the service was not as expected

late aurora
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It's all automated

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You can't configure how disputes work

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Stripe controls all this

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But it's important to understand how this works, so recommend reading our above docs (some additional links on disputes are in the sidebar)

young harbor
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thanks for the links, I'll check them out

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but basically, I can't place any payouts on hold manually, that has to be done by the customer with their bank

late aurora
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No

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If a customer disputes a transaction with their bank, the above (what's in our docs) happens

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You should read up on that

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Because a lot of different things are possible depending on the scenarios

young harbor
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yup, i'll make sure to state that in our UI as well as collect work evidence and dispute evidence on our side in case that happens