#azharul-islam_api
sweet crescentBOT
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- azharul-islam_docs, 4 days ago, 6 messages
bold yew
this is the screenshot
chrome storm
which flow are you using to process the payment : Process immediately, or Collect, inspect and confirm? https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven&process=immediately#process-payment
bold yew
process immedietly
chrome storm
can you share the PaymentIntent id where this occurred?
bold yew
unfortunately no, I've no payment intent for that
chrome storm
why not? to collect payment, you need to create a PaymentIntent first right?
bold yew
yes, actually that occured in my customer side, and he didn't pass me any referance id so I can pick the intent id. I did search on the stripe dashboard logs as well, but unable to find anything
chrome storm
is this the only terminal that you have, and it's consistently failing now with that error? Or it only occurs from time to time?
bold yew
I have multiple devices, but facing this issue only this device. and I'm facing this suddenly before that there was no issue like that
also its consistently failing now with that error
chrome storm
can you share this terminal ID instead?
chrome storm
we're going to need a bit more time to investigate. I'll share with you a link where you can create a support ticket
sweet crescentBOT
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