#hugo-tessera_api

1 messages ¡ Page 1 of 1 (latest)

halcyon badgerBOT
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stoic tide
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Which account's support information you're looking for?

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Platform or connected account?

sleek island
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connected account

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maybe the connected account is not set up properly ?

stoic tide
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Did the receipt show the same information?

sleek island
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no, it actually showed the info of the platform account

stoic tide
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This is indeed strange. Can I suggest you writing to Support https://support.stripe.com/contact with the request ID above (req_MvZHXF3fi0txIJ) to check why the support information in the receipt belonged to platform's instead of connected account when payment_intent_data.on_behalf_of was set?

sleek island
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ok, I will do it now

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thanks for the help