#vdka_error
tame oceanBOT
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proud flare
Hi, let me help you with this.
It seems like for some reason the PaymentIntent attached to this Invoice was cancelled. Trying to userstand why.
tame oceanBOT
strong hedge
Hello! Taking over and catching up...
This Payment Intent was canceled because it had too many confirmation failures. You'll need to void and recreate this Invoice.
wanton oyster
Huh, I didn't realize this was a thing, is there a specific # of failures that triggers this, and is that behaviour documented anywhere so I can link it to my team?
strong hedge
I don't believe we document it publicly. It's mentioned in our documentation here: https://docs.stripe.com/api/payment_intents/confirm
There is a variable upper limit on how many times a PaymentIntent can be confirmed. After this limit is reached, any further calls to this endpoint will transition the PaymentIntent to the
canceledstate.
wanton oyster
Alright thank you! Any chance you could raise a request for an improvement to that error message? I will mark it as not helpful in the workbench in case that's the only process in place 👍
Thanks for your help!
strong hedge
I can flag it internally, yep!