#rainbird_unexpected

1 messages ¡ Page 1 of 1 (latest)

next glacierBOT
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barren mural
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Can you provide the cancelled Subscription Id? sub_xxx

frosty badge
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there's a few, here's another example

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sub_1LntLLHkRjEvl81zpyKb4pej

barren mural
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Looking...

barren mural
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So ultimately, the Subscription was changed to past_due and was cancelled on Oc 22. It's latest Invoice in_1Q4sg5HkRjEvl81zVNyAwiXM was only paid later on Oct 26

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It was too late, and the Subscription was cancelled

frosty badge
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is this common behaviour? I have received a few emails about it. We have 6000 subscribers and maybe received 10 or so emails, so it is a low amount. But it is becoming more frequent.

If the subscription is already cancelled then shouldn't they not be able to pay the invoice?

barren mural
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The already opened Invoice is still there for you to collect any un-charged amount. If you don't want to collect it, you can listen to the customer.subscription.deleted webhook event, find all open Invoices of its, can manually Void it

frosty badge
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This is docs for the API, but I thought it a subscription is set to cancel then they won't take payment anymore?

So what's happening here is that we've cancelled the subscription, but the customer is paying the invoice (from email?) and Stripe is taking that payment?

Screenshot_2024-11-18_at_7.46.27_pm.png
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here's another sub ID:
sub_1QDvbVHkRjEvl81zfQQa68Fc

barren mural
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But the Customer can still pay it. The amount still goes to your Stripe balance (we takes fee as any other normal transaction)

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You could consider refunding them if they want the fund back

frosty badge
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most of them have reached out, and I've added a new subscription using a coupon. So it's not an issue I was just confused as to what exactly was happening.

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so in this case what we should do is on the subscription ended webhook, close all invoices? (or void them)

barren mural
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Void the Invoices corresponding to that Subscription

next glacierBOT
upbeat falcon
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hi! I'm taking over this thread. let me know if you have other questions.