#bill92_webhooks
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- bill_subscription-trial, 21 hours ago, 20 messages
- bill92_webhooks, 3 days ago, 15 messages
quick musk
Hello, apologies for the dealy. That event exists because our checkout sessions give users 24 hours to pay before automatically cancelling themselves and becoming unpayable. It is helpful for users that want to check if they should create a new checkout session or can just serve the link to the old one again. You will only get that event when there is no payment in the first place, so there won't be a subscription or invoice to cancel on the customer when you do get it.
Is that helpful in your situation, or are you more looking in to how to do something with handling subscription cancellations for subscriptions that already exist?
umbral swan
I got an expired subscription
can I share an image?
quick musk
You can, but the ID of the subscription is usually more helpful (sub_123). Do you have that ID for this subscription?
quick musk
Gotcha, and what are you trying to understand about that expired subscription?
umbral swan
So for my SaaS I only give access to the product when the subscription status is
- active
- trialing
- past_due (I show a warning that the user will soon loose access)
So If a user leaves a subscription unpaid for some time, ( he wont have access to the product) I would like to cancel it and create a new one, I want to make sure that the previous subscriptions are canceled, thus no future invoices will be generated
does that makes sense?
quick musk
Here is the dashboard page that determines how unpaid subscription invoices are handled https://dashboard.stripe.com/settings/billing/automatic
Under "Manage failed payments for subscriptions" for "Subscription status" you can choose "Cancel subscription"
And then you can listen for customer.subscription.deleted events and/or check that subscriptions have a canceled status wherever you are currently checking the status in your logic.
umbral swan
let me take a look
Is it considered a “best practice”? Having multiple subscriptions? (Even though only one is active)
I just want to make sure my clients are not charged when they not used the product
quick musk
Whether or not a customer can have multiple subscriptions at one time or not is up to you. I've seen users who allow that and users who restrict it, either way can be viable.
quick musk