bill_subscription-trial

[pure bluff]

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• bill92_webhooks, 2 days ago, 15 messages

[sullen pilot]

create the stripe customer and subscription after the account has been verified (reposting for formatting)

 // create stripe customer
    const stripeCustomer = await stripe.customers.create({
      email,
      name
    });

    // create stripe subscription
    const stripeSubscription = await stripe.subscriptions.create({
      customer: stripeCustomer.id,
      trial_period_days: 7,
      trial_settings: { end_behavior: { missing_payment_method: 'cancel' } },
      items: [{ price: priceMap[input.price], quantity: 1 }],
      payment_behavior: 'default_incomplete',
    });

[urban agate]

Hello! Is missing_payment_method being set to cancel not giving you the behavior you want?

[sullen pilot]

The customer.subscription.deleted event is triggered and the status of the subscription is changed to canceled, but this is when the trial is over (the 7 days have passed).

What if a customer signs up for the 7 day period and at day 2 he cancels the trial, I still want the user to have access to the product.

[urban agate]

How are they canceling the trial?

[sullen pilot]

technically, its cancelling the subscription on an active trial

[urban agate]

No, what I mean is, how does your customer cancel it? Do they interact with a page on your site? Your app? Do they mail you a postcard? Do they use the Stripe Customer Portal? Do they go the library, move a particular book from one shelf to another, which in turn signals you to cancel it in the Dashboard? Do they call you on the phone?

[sullen pilot]

an example would be me downloading an app on the iOS store, signing up and then cancelling the subscription on an active trial, usually I would still have access to the product..

oh I see

they would do that by themselves, they would interact with a page on my web platform

[urban agate]

Okay, so since they're interacting with your website you have full control and can do whatever you want. You can immediately cancel the Stripe Subscription but flag in your own system that they have access until a certain date. You can leave the Stripe Subscription going, make sure it doesn't have a Payment Method, then let it cancel itself naturally when the trial ends. Lots of approaches, but it's entirely up to you.

[sullen pilot]

Oh I see

I could try the following

• On my UI, add a "cancel trial" button
• Update the subscription with some metadata?
• DO NOT delete the subscription, only when the trial days are actually over

thoughts?

[urban agate]

Sounds like a good place to start! Give it a try in test mode and see if it works the way you want/need it to. 🙂

[sullen pilot]

thanks for the pointers, have a great day

[urban agate]

Happy to help!