#morteza_terminal-bug

1 messages ¡ Page 1 of 1 (latest)

visual surgeBOT
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stark oyster
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Hello

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Can you share the full error message you saw?

golden coyote
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yes

stark oyster
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And the reader serial ID

golden coyote
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wait please

stark oyster
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Sure

golden coyote
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there's no serial id, we run it on the mobile device with nfc

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it was working just fine but today

stark oyster
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Is this iOS or Android?

golden coyote
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android

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we tried deleting the app data and cache but not working

IMG_20241114_190214.jpg
stark oyster
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Can you share that request ID in text

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And did you just test that now?

golden coyote
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req_0QJUJsJcC3vZiJ

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yes we did, not working

stark oyster
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Okay and this is for just one device or across multiple devices?

golden coyote
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all devices

stark oyster
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Thanks, one minute

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Okay I've escalated internally and we are investigating.

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Thanks for surfacing this.

golden coyote
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ok, thanks

golden coyote
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any news

stark oyster
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Does look like something broke on our end and our Terminal Eng team is looking into it with urgency.

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I'll circle back as soon as I have more news.

golden coyote
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ok thanks

stark oyster
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The issue has been located and a fix is being worked on. Will hopefully be resolved soon.

golden coyote
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thank you very much

visual surgeBOT
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