chau_api

[sand mantle]

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[wooden latch]

HI

[fervent pendant]

hi! do you have an example of this happening like a request ID req_xxx a PaymentIntent ID pi_xxx or SetupIntent ID seti_xxx ?

[wooden latch]

we are getting error : we are unable to authenticate your payment method. Please choose a diffirent payment method and try again

[fervent pendant]

do you have an example of this happening like a request ID req_xxx a PaymentIntent ID pi_xxx or SetupIntent ID seti_xxx ?

[wooden latch]

ok I will get it and send me

[wooden latch]

pi_3QL2mUGj9wZxiJmi0WVZJCDo

I send PaymentIntent ID

Please help me check this

[fervent pendant]

looks like the customer's bank rejected the 3D Secure attempt. The customer should try a different card or contact their bank to ask why they rejected it.

[wooden latch]

ok I got it

thank you

pi_3QL2dgGj9wZxiJmi03nkuxZQ

Please help me check with PaymentIntent ID

[fervent pendant]

check it for what?

[wooden latch]

we are getting error : we are unable to authenticate your payment method. Please choose a diffirent payment method and try again

[fervent pendant]

same answer/reason as above.