#trokas_error
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high ermine
Can you share the request ID (req_xxx)? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
The error usually means that the Payment Intent is created on one account, but you're trying to access it from another account
Alternatively, you can share the request_log_url in the response with the error: https://docs.stripe.com/api/errors#errors-request_log_url
lime bane
The problem is that i do not have access to the dashboard of our client. We give our clients the ability to sell tickets for their events through our site by using their stripe keys. Let me check if i have the request_log_url
high ermine
request_log_url in the response will also be sufficient for us to identify the problem
lime bane
Is the request_log_url log url in the dashboard too? I can have access to it either
high ermine
request_log_url is the URL to the request that you made which contains request ID (req_xxx)
I just need the request ID (req_xxx) to investigate the issue
lime bane
Unfortunately do not have the log. I search and i found that after this a payment with exactly the same name was paid. Is it possible that a merchant action will conclude in "No such payment intent"? I will contact the merchant for more info either way
high ermine
As mentioned earlier, "No such payment intent" usually means that your tried to access the payment intent belonged to account A with the secret key of account B in the request. Or if you use connect, the payment intent may belong to the connected account, but you're accessing it from the platform
You can't assume that this payment intent is unpaid, failed or abandoned