#basil_unexpected

1 messages · Page 1 of 1 (latest)

blazing radishBOT
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marble timber
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Could you share the Checkout Session ID (cs_xxx)?

alpine aspen
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cs_live_a1RbHEWB6zs2eulWNFI1dAKm8wFsckkVtrLhJShuIkcem98MJRHdfDvMyk

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I am also confused as to how the customer managed to hit this error in the first place ... I do not see an abnormal amount of requests when I look at the Customer page on the dashboard

marble timber
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Do you have the screenshot of the error? The issue is likely that there might be some request took longer time to process on this customer

alpine aspen
marble timber
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Thanks for sharing the screenshot. Can I suggest you writing to Support with the Checkout Session (cs_xxx), screenshot and the issue, so that we can check with the relevant team?

blazing radishBOT
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alpine aspen
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so I had been chatting with support but it took a while for them to understand the actual issue I was pointing out ... and now the chat has disconnected 😔

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can I type out an email to someone instead of going through the support chat?

marble timber
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The above link will create an email with the developer support team directly

alpine aspen
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yes ok, I see that happened

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thank you for the help