#abroadly_unexpected

1 messages · Page 1 of 1 (latest)

civic moonBOT
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faint monolith
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hi

long lichen
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Hello

latent mesa
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gave a service error on the website.
Can you share the request ID (req_xxx) of the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

long lichen
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req_RH98zKZ3h0ggz4

latent mesa
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As mentioned in the error of https://dashboard.stripe.com/logs/req_RH98zKZ3h0ggz4, you set the price as the inactive one. You should set the price ID as the new price, not the old price ID. For every new price created, new ID will be created. You should use the price ID of the new price instead.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

long lichen
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I'm not a coder, Stripe has been implemented by developers we have hired. I just followd the steps on how to adjust the price.
How do i set the price ID?

latent mesa
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Your developer should update the price ID to the new one in the code when creating the hosted payment page

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This can't be done in Stripe Dashboard

long lichen
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So we won't ever be able to update the pricing ourselves?

latent mesa
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The price ID is set by your own system that Stripe has no visibility about how your developer integrates it. You'd need to check with your developer whether he/she can build your own Dashboard / UI to update the price ID internally yourself.

long lichen
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Okay, we thought this would be automatically implemented when Stripe was integrated on our platform.

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Especially because the products are showing in our Stripe, including the pricing. So it is still a bit unclear why we are not able to update this from our end.

latent mesa
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Creating the price in Dashboard is different from integrating with the Checkout Session (hosted payment page). For every newly created price, it should be updated in your integration as well

long lichen
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Okay, thank you. Do you have any idea how much work this updating would be?

latent mesa
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If it's just simply updating the price ID in the code, it's just a one-line change. However, if your integration is more complicated that requires working with your database and other stuffs, the work might be more. I'd recommend checking with your developers to assess how much work it will be

long lichen
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Okay, thank you for your help River!