#david-chong_unexpected
1 messages ¡ Page 1 of 1 (latest)
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Hello! To clarify, are you asking about viewing this information in the Dashboard or fetching it using the API?
Not sure I understand... as shown in your screenshot there are no Charges for that Payout, so it's expected that there would be no transactions listed... there's nothing to list for that one.
The only think in that Payout are Refunds and Transfers, neither of which are listed under Transfers.
Unless the Transaction you're refunding is in there as well, I mean.
Correct, no charges. But it should have list of transaction still. You can look my second screenshot, it contain refund and it shows on list of transactions
At least, that's how I understand it works. We're honestly not that well versed in how the Dashboard works here. For Dashboard questions you should reach out to Stripe support: https://support.stripe.com/contact/email
I mean technically, when you are using automatic payout, you will see list of transactions
Yeah, but there are no transactions associated with that one.
This is response from balance_transaction API
Ehmm, there must be explanation where that refunds and transfer coming from?
Try this approach to see if you can find out more about what's in that Payout: https://docs.stripe.com/expand/use-cases#charges-in-payout
{
"object": "list",
"data": [
{
"id": "txn_1QGwoKCX8w2O5zwyWmklJSX9",
"object": "balance_transaction",
"amount": 200000,
"available_on": 1730678400,
"created": 1730613436,
"currency": "usd",
"description": "STRIPE PAYOUT",
"exchange_rate": null,
"fee": 0,
"fee_details": [],
"net": 200000,
"reporting_category": "payout",
"source": {
"id": "po_1QGwoICX8w2O5zwyaezQwB1C",
"object": "payout",
"amount": -200000,
"application_fee": null,
"application_fee_amount": null,
"arrival_date": 1730937600,
"automatic": true,
"balance_transaction": "txn_1QGwoKCX8w2O5zwyWmklJSX9",
"created": 1730613436,
"currency": "usd",
"description": "STRIPE PAYOUT",
"destination": "ba_1PxSl8CX8w2O5zwyDA7ITOXy",
"failure_balance_transaction": null,
"failure_code": null,
"failure_message": null,
"livemode": true,
"metadata": {},
"method": "standard",
"original_payout": null,
"reconciliation_status": "completed",
"reversed_by": null,
"source_type": "card",
"statement_descriptor": null,
"status": "paid",
"trace_id": {
"status": "supported",
"value": "091000018827152"
},
"type": "bank_account"
},
"status": "available",
"type": "payout"
}
],
"has_more": false,
"url": "/v1/balance_transactions"
}
Ehmm seems linked to another payout?
Try setting type to refund instead: https://docs.stripe.com/api/balance_transactions/list#balance_transaction_list-type
Since you're looking for the refund info.
Shows empty result
I recommend you contact Stripe support and ask them to explain where the refund amount for this Payout is coming from: https://support.stripe.com/contact/email