#dai_trial-end-behavior
toxic zealotBOT
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native sky
Hi, we document this behavior here: https://docs.stripe.com/billing/subscriptions/trials#create-free-trials-without-payment. If the previous payment method was not attached to the customer, you won't be able to use that for recurring payments. If you set it to 'cancel' it would cancel the subscription.
dreamy comet
how do we change that behavior
to say if the payment method isn't attached to the subscription directly, even if there were previous payment methods to cancel?
native sky
That is the expected behavior to cancel the subscription if there is not payment method attached there.
dreamy comet
We have customers being charged
it's causing an incident, here's an example customer
https://dashboard.stripe.com/subscriptions/sub_1QFJ6DD0tZaJVqhDdMnBN5jQ
we're giving them a 14 day trialing subscription
and at the end, the subscription transitions to active instead of cancels
native sky
Ah, the reason being, that customer has a payment method attached to them: https://dashboard.stripe.com/customers/cus_LvQIhaZaeNGFz6 and there is a default payment payment for invoices. So since the customer has a payment method attached to them, they are being charged for the next cycle.
If you intend to cancel subscription after the trial, you would need to listen to the following event: https://docs.stripe.com/api/events/types#event_types-customer.subscription.trial_will_end and then cancel the subscription: https://docs.stripe.com/api/subscriptions/cancel
dreamy comet
but that occurs X days before the trials ends effectively ending it early
for customers that have yet ot be charged there's 2 solutions i see:
- cancel the subscription earlier before being transitioned
- remove all existing payment methods so that it will cancel in time
native sky
Yes, you could listen to that event and then make the cancel request at the end of the trial period.
Not to cancel the subscription when you receive the event
Alternatively, you can set the cancel date, https://docs.stripe.com/api/subscriptions/update#update_subscription-cancel_at on the subscription update request.
toxic zealotBOT