#geoffdgeorge_unexpected

1 messages ¡ Page 1 of 1 (latest)

young flumeBOT
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glass bay
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I'm asking as I can search a promo code that was a single-use only on my Dashboard from 2022.

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So it should not archive automatically or become unsearchable

young lagoon
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I can share request IDs of other codes created that day ... ? Will that help? I can't find anything for a code that's not showing up as searchable, clearly.

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I can share one from one of the promo codes from the batch that is searchable. One sec.

glass bay
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Yes, those request ids from the creation would help.

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I just need one example for the one that is searchable and one that is not

young lagoon
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Here's an example code created that day that is showing up: XGDB944R

And here's the request ID that made it: req_N0Rx0H0iHPrjwX

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A colleague has informed me that he ran a Sigma query and is seeing the missing codes listed as "inactive," even though they cannot be found via the top search bar. Also seems like we have more inactive than we should, given how few people have used the coupons.

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Do "inactive" codes become unsearchable after some amount of time?

glass bay
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Can you share the request id for the code that is not searchable?

young lagoon
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I cannot, for I cannot find that code anywhere.

glass bay
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No, I have a code that is inactive but it's still searchable

young lagoon
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I can't share a request ID for a code I can't find, I'm afraid.

glass bay
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From your account, you can search for 'FNBP4F55' one of your coupon codes that is now inactive

young lagoon
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And what does it mean that my colleague can find the "unsearchable" codes via a Sigma query and that they're also labeled as "inactive," even though they can't be found in search?

glass bay
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Can you share an example with me?

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Given that this is a Dashboard related question, I recommend that you write in to support, https://support.stripe.com/contact with the specific examples from that Sigma query.

young lagoon
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An example is QKOTVSBM. It is not found via the search bar, but it is found via this Sigma query:

select * from promotion_codes
where code = 'QKOTVSBM'
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Sounds like I'll have to reach out to /contact.

glass bay
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Can you confirm if those coupons were deleted?

young lagoon
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Nope, coupon still exists, and the promo code I just looked at in the Sigma search is labeled as active: true. And the coupon ID tied to it is the same coupon ID tied to promo codes I can find successfully via the search bar.

glass bay
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Yeah, that does seem odd. I can't reproduce what you're seeing on your end. Our support will be able to assist further here