#jason-griffing_unexpected
uneven ivyBOT
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umbral escarp
Here's a screenshot from Postman of one of the problematic charges
vague pecan
Hey ther,e can you share the payment intent ID from this example?
vague pecan
Thanks -- and what descriptor did you expect to find there? Do you have an example payment showing the expected version?
umbral escarp
Yeah, sure. I can pull that. Can you give me a few minutes?
pi_3QItfEFNVbYFceRM0epJxE2s
You'll see the Statement Descriptor on this one is "HOME TECH SOLUTIONS"
vague pecan
Got it, thanks for that
So this is a known issue we're tracking and working on. Currently, the customer should see the expected statement descriptor for their payment, the issue is limited to bubbling that back up to be visible to you in that API field
Do you want to write in to support so that we can associate your account with this issue for future updates?
umbral escarp
Sure thing. I'll file a support ticket. Thanks for your help!
vague pecan
NP! Here, you can use this link:
uneven ivyBOT
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vague pecan
Got your case -- thanks!
umbral escarp
Super cool workflow you guys have setup where the link above auto-links to the Discord thread. I like that a lot