#andrii-nyzhnyk_error
teal bobcatBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1305801473354895393
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
haughty mist
Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
sturdy canopy
haughty mist
Can I suggest you to reach out to support on this?
teal bobcatBOT
Please click this link to open a support case with our Developer Support team, in order to help you more effectively.
Here's what to expect:
- 🧑💻 You may need to log in to your Stripe account first.
- ☑️ You'll be asked to confirm that you want to create a support case.
- 🔗 Your case will be routed to our Developer Support team and they will have a link to this Discord thread to preserve context on your question.
- 📩 The team will review your question and reply to your support case as soon as possible.
Why can't you answer right now?
- ⏱️ Sometimes answering technical/developer focused questions can take some time to reproduce problems or dig into edge cases or your specific account setup to get you the best possible answer, and it's not always possible to do this live in Discord.