sherel-chin_checkout-api-error | Stripe Developers | Page 1

sleek quiverBOT Nov 11, 2024, 7:44 PM

#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1305619241747218486

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

#

frozen python Nov 11, 2024, 7:47 PM

#

Hello, where exactly are you seeing that error? Is this when you try to access the Checkout Session URL?

thorny bobcat Nov 11, 2024, 7:48 PM

#

let me send you a screenshot

#

WhatsApp_Image_2024-11-12_at_3.49.17_AM.jpeg

frozen python Nov 11, 2024, 7:50 PM

#

You get that error back from that StripeClient API call?

thorny bobcat Nov 11, 2024, 7:51 PM

#

yes correct

frozen python Nov 11, 2024, 7:53 PM

#

Can you send me the request ID from the time that you got that? (req_123)

#

Should still be available in your logs https://dashboard.stripe.com/test/logs
Or you can run the request again and print out the ID https://docs.stripe.com/api/request_ids

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Request IDs | Stripe API Reference

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

thorny bobcat Nov 11, 2024, 7:55 PM

#

sure, give me a moment

frozen python Nov 11, 2024, 8:08 PM

#

From what I can see, that error message should be what we show in the browser if we can't find your checkout session ID for some reason. Can you send me the ID of a checkout session that you have seen this error on? (cs_test_1234)

sleek quiverBOT Nov 11, 2024, 8:15 PM

#

thorny bobcat Nov 11, 2024, 8:23 PM

#

{
"id": "person_1QJtQjGTN24EmCbXz2guVQKl",
"object": "person",
"account": "acct_1QJtOVGTN24EmCbX",
"additional_tos_acceptances": {
"account": {
"date": null,
"ip": null,
"user_agent": null
}
},
"address": {
"city": "Nabawan",
"country": "MY",
"line1": "Kampung Pamuntarian",
"line2": null,
"postal_code": "89950",
"state": "Sabah"
},
"created": 1731315425,
"dob": {
"day": 31,
"month": 1,
"year": 1996
},
"email": "ecomking373@gmail.com",
"first_name": "Sheral",
"first_name_kana": null,
"first_name_kanji": null,
"future_requirements": {
"alternatives": [],
"currently_due": [],
"errors": [],
"eventually_due": [],
"past_due": [],
"pending_verification": []
},
"gender": null,
"id_number_country": "MY",
"id_number_keyed_in": true,
"id_number_provided": true,
"last_name": "Chin",
"last_name_kana": null,
"last_name_kanji": null,
"maiden_name": null,
"metadata": {},
"nationality": null,
"personal_id_number_country": "MY",
"personal_id_number_provided": true,
"phone": "+60143502109",
"relationship": {
"controller": false,
"director": false,
"executive": false,
"legal_guardian": false,
"officer": false,
"owner": false,
"partner": false,
"percent_ownership": null,
"representative": true,
"title": null
},
"requirements": {
"alternatives": [],
"currently_due": [],
"errors": [],
"eventually_due": [],
"past_due": [],
"pending_verification": []
},
"ssn_last_4": "6307",
"ssn_last_4_provided": true,
"verification": {
"additional_document": {
"back": null,
"details": null,
"details_code": null,
"front": null
},
"details": null,
"details_code": null,
"document": {
"back": null,
"details": null,
"details_code": null,
"front": null
},
"status": "pending"
}
}

#

WhatsApp_Image_2024-11-12_at_4.22.26_AM.jpeg

#

]
}

#

{
"address": {
"city": "Nabawan",
"country": "MY",
"line1": "Kampung Pamuntarian",
"postal_code": "89950",
"state": "Sabah"
},
"dob": {
"day": "",
"month": "",
"year": ""
},
"email": "ecomking373@gmail.com",
"first_name": "Sheral",
"id_number": "****",
"last_name": "Chin",
"phone": "+60143502109"
}

mossy estuary Nov 11, 2024, 8:27 PM

#

Hi, stepping in and catching up here

thorny bobcat Nov 11, 2024, 8:31 PM

#

sure

mossy estuary Nov 11, 2024, 8:32 PM

#

You shared price and product ids earlier, however, the response you shared here is for account verification for your connected account? Can you tell me exactly what you're attempting to do?

#

Can you share the request id from your screenshot please? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

#

It would start with req_

thorny bobcat Nov 11, 2024, 8:33 PM

#

give me a moment

mossy estuary Nov 11, 2024, 8:34 PM

#

From the screenshot, it looks like you're attempting to update the person on the connected account. However, that request looks to to successful.

thorny bobcat Nov 11, 2024, 8:36 PM

#

There are many events in the log, and I can't confirm which event it is.

mossy estuary Nov 11, 2024, 8:38 PM

#

The one that failed

thorny bobcat Nov 11, 2024, 8:43 PM

#

{
"id": "acct_1QJtOVGTN24EmCbX",
"object": "account",
"business_dba": "SHEREL NET",
"business_profile": {
"annual_revenue": null,
"estimated_worker_count": null,
"industry": "retail__beauty_products",
"mcc": "5977",
"mcc_source": "user_industry",
"name": "Sherel Network",
"product_description": "We sell cosmetic product. Which inclusive make up products and whitening products",
"support_address": null,
"support_email": null,
"support_phone": "+60143502109",
"support_url": null,
"url": "http://tiktok-price.com"
},
"business_type": "company",
"can_generate_remediation_link": true,
"can_unset_representative": false,
"capabilities": {
"card_payments": "inactive",
"fpx_payments": "inactive",
"grabpay_payments": "inactive",
"link_payments": "inactive",
"transfers": "inactive"
},
"charges_enabled": false,
"company": {
"address": {
"city": null,
"country": "MY",
"line1": null,
"line2": null,
"postal_code": null,
"state": null
},
"directors_provided": false,
"executives_provided": false,
"fiscal_code_provided": false,
"name": "Sherel Network",
"name_kana": null,
"name_kanji": null,
"owners_provided": false,
"ownership_declaration": null,
"phone": null,
"structure": "sole_proprietorship",
"tax_id_last_4": "25-A",
"tax_id_provided": true,
"vat_id_provided": false,
"verification": {
"details": null,
"details_code": null,
"document": {
"back": null,
"details": null,
"details_code": null,
"front": null

#

},
"status": "pending"
},
"verified": false
},
"controller": {
"type": "account"
},
"country": "MY",
"created": 1731315287,
"dashboard_account_status": "restricted",
"dashboard_type": "full",
"default_account_holder_name": "SHEREL NETWORK",
"default_currency": "myr",
"details_submitted": false,
"email": "ecomking373@gmail.com",
"email_confirmed": true,
"external_account_changes_disabled": false,
"external_accounts": {
"data": [
{
"id": "ba_1QJtXWGTN24EmCbX8jbNJ8xN",
"object": "bank_account",
"account": "acct_1QJtOVGTN24EmCbX",
"account_holder_name": null,
"account_holder_type": null,
"account_type": null,
"available_payout_methods": [
"standard"
],
"bank_name": "Maybank",
"blocklisted": false,
"can_confirm": true,
"country": "MY",
"created": 1731315846,
"currency": "myr",
"debit_agreement": null,
"default_for_currency": true,
"fingerprint": "NFZB1oYJJSAlqEty",
"future_requirements": {
"currently_due": [],
"errors": [],
"past_due": [],
"pending_verification": []
},
"last4": "0562",
"metadata": {},
"normalized_fingerprint": "NFZB1oYJJSAlqEty",
"requirements": {
"currently_due": [],
"errors": [],
"past_due": [],
"pending_verification": []
},
"routing_number": "MBBEMYKL",
"status": "new",
"validation_warnings": {}
}

#

]
},
"fake_account": false,
"future_requirements": {
"alternatives": [],
"current_deadline": null,
"currently_due": [],
"disabled_reason": null,
"errors": [],
"eventually_due": [],
"past_due": [],
"pending_verification": [],
"previously_due": [
"business_profile.product_description",
"business_profile.support_phone",
"business_profile.url"
]
},
"invoice_settings": {
"payment_methods_enabled_for_merchant": {
"ach_credit_transfer": false,
"acss_debit": false,
"affirm": false,
"afterpay_clearpay": false,
"alipay": false,
"amazon_pay": true,
"au_becs_debit": false,
"bacs_debit": false,
"bancontact": false,
"boleto": false,
"card": true,
"cashapp": false,
"crypto": false,

#

📎 message.txt

#

{
"business_profile": {
"url": "http://tiktok-price.com"
}
}

mossy estuary Nov 11, 2024, 8:45 PM

#

Let's step back. Where do you see this error exactly? Can you find the request where it fails?

thorny bobcat Nov 11, 2024, 8:47 PM

#

WhatsApp_Image_2024-11-12_at_4.47.33_AM.jpeg

mossy estuary Nov 11, 2024, 8:48 PM

#

From that screensshot, can you share the id that starts with cs_test_...?

thorny bobcat Nov 11, 2024, 8:59 PM

#

I copied the code at that time into the document and gave it to you. Is it possible?
Because I don’t know which one it is

mossy estuary Nov 11, 2024, 9:04 PM

#

on your URL, there is a cs_test ...

#

Can you share the URL link with me from that screenshot?

thorny bobcat Nov 11, 2024, 9:20 PM

#

{
"business_profile": {
"url": "http://tiktok-price.com"
}
}

#

is this the one?

mossy estuary Nov 11, 2024, 9:20 PM

#

No.

#

From the screenshot - do you see the URL?

#

It starts with checkout..

#

We need the 'cs_test....' text

thorny bobcat Nov 11, 2024, 9:22 PM

#

gotchu.

#

checkout.stripe.com/c/pay/cs_test_a1BspxpAWB5mP7hHU7hqWDqt8snAlo3EUOu8Je4dEDRbMq5A

mossy estuary Nov 11, 2024, 9:31 PM

#

That appears to be an invalid ID

thorny bobcat Nov 11, 2024, 9:31 PM

#

alright, what would be the solution?

mossy estuary Nov 11, 2024, 9:32 PM

#

All of the Checkoout Sessions you recently create seems to be working: https://dashboard.stripe.com/test/logs/req_1e2NXSFCVuCgNW

#

Was the above example the only instance of session that was not working?

thorny bobcat Nov 11, 2024, 9:38 PM

#

do you have telegram? maybe I think would be better for your to speak with the tech support

mossy estuary Nov 11, 2024, 9:40 PM

#

I am a developer here.

thorny bobcat Nov 11, 2024, 9:41 PM

#

yeap, i know

mossy estuary Nov 11, 2024, 9:41 PM

#

From looking at your account, it looks like your code is working now

#

The above link you shared with me is invalid so I can't further debug this.

thorny bobcat Nov 11, 2024, 9:42 PM

#

ok good, will you be sending me the debugged code?

mossy estuary Nov 11, 2024, 9:46 PM

#

I can't further debug this as I do not have the exact id for where you saw this issue.

thorny bobcat Nov 11, 2024, 9:47 PM

#

alright, so what would be the next possibility for this issue? any other contact choice you have for my tech support guy to contact with you

#

for example telegram

sleek quiverBOT Nov 11, 2024, 9:48 PM

#

honest pagoda Nov 11, 2024, 9:49 PM

#

Hi 👋

We do not have a telegram channel and cannot be reached directly outside of this Discord server

#

However, I would encourage you or your developer to find a way to reliably reproduce the failing behavior with Checkout Sessions and then provide us with

An ID of a failing checkout session cs_test_xxxxxx
Steps to reproduce the error

#sherel-chin_checkout-api-error