#ssbjsb_invoice-underpayment

1 messages · Page 1 of 1 (latest)

remote bisonBOT
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opaque crescent
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Standalone invoice ID: in_0QK13I5QM0nABsUHmvGMZ91w
Stripe customer ID: cus_RB35tIYUaWhcW4

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In my last conversation on Thursday Nov 7th I was told that subscription invoices are different than standalone invoices and that we can't make a payment without a payment method.

Payment method of type customer_balance cannot be attached to a customer. Stripe throws an error.
How can we programatically pay an invoice?

dapper leaf
opaque crescent
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We have a use case where if the customer has paid/transferred ~98-99% of the invoice amount then we reconcile and pay the invoice

dapper leaf
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Gotcha so you want some kind of "forgiven amount" for under payment

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Unfortunately that's the part we don't understand well on this server from asking my team before and I think you'll be better off asking our support team for 1:1 support help, sorry

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ssbjsb_invoice-underpayment

opaque crescent
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Can someone else join this thread who would have more familiarity with this?

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The support channel/email path is very slow and it took weeks last time to answer questions about PaymentIntents API.
Hence I am on here.

dapper leaf
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I understand but the next step is to talk to our support team to help debug this. Unfortunately my team and myself don't understand how ths works when someone has underpaid and our support team will be able to help you further one on one. Please contact them here: https://support.stripe.com/contact

opaque crescent
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Okay
With sources going away, how do we pay an invoice programatically?

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Currently we pass a source ID in the params

dapper leaf
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That's the part I don't know how to answer. I know when you have the full amount in the CashBalance where you confirm the PaymentIntent. But you were asking about an under payment

opaque crescent
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My question is not about under payment anymore.

It's just about programatically paying an invoice without sources

dapper leaf
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I mean source is still an allowed parameter, you actively use it. We are just deprecating it.
Usually you would pass the payment_method: 'pm_1234' parameter instead with the id of a PaymentMethod such as a card or a bank account.
But you are using Bank Transfers I assume as a migration from ACH CT Sources or similar (I'm guessing as you didn't say). In that case you would need to confirm the underlying PaymentIntent. It's what's documented in https://docs.stripe.com/payments/customer-balance/reconciliation#cash-manual-reconciliation

opaque crescent
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yes we are moving over to bank transfers and customer_balance

dapper leaf
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okay so the doc mentioned above is the right flow.
The re-design on PaymentMethod is completely different. There isn't an equivalent to the Source id src_123 where funds were stored and you could pay the Invoice with it.

opaque crescent
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Okay got it.

I will test out the flow mentioned in the documentation

opaque crescent
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That flow does not work if there is an under payment

dapper leaf
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Correct which is back to what I originally explained/said

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I don't know how it works. I did ask 4 people on my team, they don't know either, that flow is undocumented unfortunately and the best next step is to reach out to our support team for help: https://support.stripe.com/contact

opaque crescent
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But with sources it was possible to reconcile an invoice with an under payment

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I understand your suggestion to contact stripe support

dapper leaf
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👍

opaque crescent
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Thank you!

dapper leaf
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Sure! I'm sorry I don't have an answer, I wish I did. I also flagged internally we need to improve our docs but unfortunately the most compelling ask is when developers like you reach out to support directly to ask how it works