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- wim_api, 4 days ago, 10 messages
timber lynx
Summary:
The invoice status changes from "Open" to "Void" after a user adds an insufficient card scenario if he attempts to create subscription in current month or resumes subscription manually.
Steps:
Buy a subscription with an insufficient card scenario
Navigate to stripe and observe invoice status
Advance 1 day
Actual result: invoice status on the 2nd step is "Open". After 3rd step status changed to "Void". The subscription and ticket have been deleted.
Expected result: invoice status is "Retrying" on the 2nd step. After 3rd step status is still "Retrying". Further advances should cause "Failed" status after several retries were made. Subscription should be still "invalid"
Test data:
customer: cus_RBG2rZHmiAGcfh
invoice: in_1QItXLBedPgr0Zv2v2DzEx9g
simulation link: https://dashboard.stripe.com/test/customers/cus_RBG2rZHmiAGcfh
bronze schooner
Hi, I'm taking a look here
From testing I believe this is expected as the first payment is not made within 24 hours so the invoice gets voided. So when you advance the Test Clock for 1 day, it's voiding the invoice as there is no successful payment on the first invoice.
timber lynx
but is there a way to not get the invoice voided? isnt there some past due state or something like this? additionally we dont want the subscription to become expired
i remember that there is a past due state too
bronze schooner
There is for subsequent invoices. The first invoice a bit unique in this way
timber lynx
hmm, is there a workaround for that? because this is critical for us
bronze schooner
There is not, you would need to create a new subscription
timber lynx
wdym by that? the subscription comes from a schedule doesnt it? how would we create a new subscription
bronze schooner
What do you mean by ' subscription comes from a schedule'?