tonidigital_webhooks | Stripe Developers | Page 1

gray anchorBOT Nov 8, 2024, 2:40 PM

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tonidigital_webhooks, 3 hours ago, 8 messages

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wise harness Nov 8, 2024, 2:42 PM

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odd pollen Nov 8, 2024, 2:43 PM

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hi! there's unfortuantely very little we can say here since we don't see much of anything on our end.
I'd start by making sure you/your hosting provider don't block our IPs, at least. https://docs.stripe.com/ips#webhook-notifications

gray anchorBOT Nov 8, 2024, 2:47 PM

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wise harness Nov 8, 2024, 2:48 PM

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Ok, I need to check that with our infrastructure guy. Anything else that I can check?

odd pollen Nov 8, 2024, 2:50 PM

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the other thing would be to ask your hosting provider if they have other reports of issues with Stripe webhooks, or packet loss.
you can also check things like maybe your hosting provider detaches network access/spins down a server after inactivity and it has to wake up
if you think it's packet loss/network issues our support team can give you an MTR from our servers that your provider might be able to use

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but it might be as simple as you have some default firewall setting to "block bots" that blocks a range of Amazon AWS IPs that includes the ones we send webhooks from.

#tonidigital_webhooks