#josh_api

1 messages · Page 1 of 1 (latest)

gilded vectorBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1304409863451049994

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

cloud parrot
#

👋 happy to help

buoyant niche
#

Thanks, the connected account with this issue is acct_1PuZHQ2eI6RHAK8R

cloud parrot
#

I'm not honestly sure I understood the ask though

buoyant niche
#

I just can't understand why it's behaving differently to acct_1KmKGt2f3aPkh34S

#

Yes appreciated it's confusing.

#

So acct_1PuZHQ2eI6RHAK8R was created using an email address that was the same as a team member. We then wished to change the email address for the connected account so we followed the guide and logged in here to change it https://connect.stripe.com/express_login. However when we changed the email after loging in here, it changed the email address not just on the account but also the team member

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

So somehow the two were linked?

cloud parrot
#

but also the team member
what does that mean?

buoyant niche
#

On the platform account we have team members

cloud parrot
#

do you mean it changed the Strupe user's email address?

buoyant niche
#

I.e. users and roles

#

Correct

cloud parrot
#

ok that makes more sense now

buoyant niche
#

The other odd thing about this particular account is that for the other accounts we have if you enter the accounts email at https://dashboard.stripe.com/login the password field disappears and we receive a text instead. The password field does not disappear for this account

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

cloud parrot
#

where are you making the change exactly?

buoyant niche
cloud parrot
#

after that where did you go? what URL?

buoyant niche
#

And went to the Authentication details
section

#

It was in there that we changed the email for the connected account but that also changed the users email

cloud parrot
#

yes because you were changing the user's email

#

what email exactly you want to change (just so I could understand the requirement)

buoyant niche
#

The email address the connected account uses

#

All of our other connected accounts use emails that are unrelated to a platform user

cloud parrot
#

since the email is already a user of the platform user, when you created the new connected account we used the same Stripe User for both accesses

#

if you want to create a new user you can just add +xxx@....

buoyant niche
#

Ahh damn

#

Is that connected account still linked to a user? The user has since been deleted.

gilded vectorBOT
cloud parrot
#

yes the user is no longer active that's correct

buoyant niche
#

Ok, but the connected account still thinks it needs a password to enter? I assume this is because it still thinks it's related to that user?

balmy delta
#

To enter what exactly?

#

The problem you're describing doesn't really fall under the remit of the help we can give on this channel. This is a server for technical/API questions, we don't know much about user roles and their connection to connected accounts

buoyant niche
#

Ok, so because our other connected accounts were created with an email address that was not used by a user that are not related to a user. But because this connected account used an email addressed used by another user they became related

#

I apologise but I've been around the bend with Stripe Support. You've already given me better answers than they did

heavy heart
#

Can anyone tell me if Wise works with Stripe?

I made a stupid decision of asking my client to pay on stripe and he sent me money on stripe while my stripe is just new. Now they stopped my payout and ask for details. I send details but no response from support. What should I do?😢

balmy delta
#

But because this connected account used an email addressed used by another user they became related
Yeah I mean that is surprising to us because we've no real idea of how any of this works

balmy delta
#

Ok, but the connected account still thinks it needs a password to enter?
Needs a password to enter what? This is the part I don't understand. Their Dashboard?

buoyant niche
#

Correct, inorder to login to the dashboard

#

Our other conencted account don't behave this way

#

Once the email is entered the password field of the login form for dashboard disappears and instead a text message is sent

#

For this connected account the password field does not disappear

#

To be clear, I mean do not mean the https://connect.stripe.com/express_login. We have never used that before until we experienced this problem. We have always used https://dashboard.stripe.com/login as described in the previous message

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

balmy delta
#

I think you just need to write in directly to our team with a concise clear description of the behaviours and videos of each, what is the desired behaviour, what is expected and what is happening and we can go from there. We've got no real understanding of how this works, but we can work async to understand the problem and work internally with a team who does understand this

gilded vectorBOT
#

Please click this link to open a support case with our Developer Support team, in order to help you more effectively.

Here's what to expect:

  • 🧑‍💻 You may need to log in to your Stripe account first.
  • ☑️ You'll be asked to confirm that you want to create a support case.
  • 🔗 Your case will be routed to our Developer Support team and they will have a link to this Discord thread to preserve context on your question.
  • 📩 The team will review your question and reply to your support case as soon as possible.

Why can't you answer right now?

  • ⏱️ Sometimes answering technical/developer focused questions can take some time to reproduce problems or dig into edge cases or your specific account setup to get you the best possible answer, and it's not always possible to do this live in Discord.
balmy delta
#

Use that link and it'll come directly to us and we can go from there

buoyant niche
#

Thanks, I'll try to make it as clear as possible