#wedfoo_code
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pliant loom
Hi soma!
pi_3QIU6qAp5kugdp2K0UUBEQE3
I arrive at this point and the process stuck here
static warren
I see this is a live payment. so you would need to ask Stripe Support for help: https://support.stripe.com/contact
pliant loom
can you give me a moment, I think I can replicate it in test environment, I just need a moment to create the account on amazon
Sorry to keep you waiting, my colleague is coming to take the test
static warren
no worries
pliant loom
pi_3QIUyaAp5kugdp2K1FYn3wQ3
static warren
and with that PaymentIntent you get the exact same issue as before, with the "processing payment" error on amazon website?
pliant loom
yes, I mean I don't see error in creation of the intent, I can click the button on elements express checkout, I can sign in into amazon, press the button of the payment and see the screenshot I shared with you
static warren
and if you wait a little, the page continues saying "processing payment..." indefinitely?
pliant loom
yes exactly
production tried with 2 different amazon account
and test, 1 time
If I refrest the page I still have the same problem
static warren
and if you use your Express Checkout button to pay with another payment method, it works as expected?
pliant loom
Let me try, this page was created only for amazon pay
pi_3QIVKpAp5kugdp2K1IvBjqgd
same error, timeout
static warren
same error with Google Pay? so it means there's an issue with your integration. can you share your Checkout Element code?
pliant loom
we press pay but it doesn't work, timeout error (with google)
$payment_options = array(
'amount' => $result[0]['payment_amount'] * 100, //importo in centesimi
'currency' => strtolower($result[0]['payment_currency']),
'description' => $result[0]['payment_description'],
'capture_method' => $method,
'payment_method_types' => ['amazon_pay'], // Aggiungi questa riga
'metadata' => [
'custom' => $post_data['custom'],
]
);
$paymentIntent = \Stripe\PaymentIntent::create([
$payment_options
]);
$output = [
'clientSecret' => $paymentIntent->client_secret,
];
$method can be 'automatic' or 'manual'
static warren
can you share the frontend code?
also do you get an errors in the browser console?
pliant loom
function getClientSecret() {
return $.ajax({
url: '/mobile_amazon',
type: 'POST',
data: {
req: 'ajax',
token: '{param_token}',
intent: '{param_intent}'
},
dataType: 'json'
}).then(function(response) {
if (response.client_secret || response.clientSecret) {
return response.client_secret || response.clientSecret;
} else {
throw new Error('No client secret found in response');
}
}).catch(function(error) {
throw error;
});
}
async function initializeStripe(clientSecret) {
try {
var locale = getCookie('lang').substr(0, 2) || 'en';
elements = stripe.elements({
locale: locale,
appearance: appearance,
clientSecret: clientSecret
});
paymentElement = elements.create('payment', {
layout: 'accordion', ...paymentElementOptions});
paymentElement.mount('#payment-element');
expressCheckoutElement = elements.create('expressCheckout', expressCheckoutOptions);
expressCheckoutElement.mount('#express-checkout-element');
const loadingOverlay = document.getElementById('loading-overlay');
const mainContent = document.getElementById('main-content');
setTimeout(() => {
loadingOverlay.classList.add('fade-out');
mainContent.classList.add('visible');
mainContent.style.opacity = '1';
mainContent.style.display = 'block';
paymentElement.style.display = 'block';
// submitButton.style.display = 'block';
}, 2500);
// paymentElement.on('change', (event) => {
// submitButton.disabled = !event.complete;
// });
// submitButton.addEventListener("click", handleSubmit);
expressCheckoutElement.on('confirm', handleExpressCheckoutConfirmation);
} catch (error) {
showMessage("{lang_payment_initialization_error}");
}
}
static warren
actually, do you have a link where I can reproduce the issue? that might be simpler.
pliant loom
unfortunately it's inside a webview in the app
static warren
oh wait, then that's most likely the issue! a lot of payment methods don't work inside webviews.
you should either redirect users to their full browser, or use our native SDK for mobie apps.
pliant loom
ok I see
static warren
could you try the Express Checkout Element outside of a webview to see if it works?
pliant loom
we will proceed in this way then, we develope a redirect into a browser page
is this ok?
static warren
yes should work
static warren
happy to help 🙂