sg-pushpaveni_webhooks

[hearty tartan]

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[digital stone]

Seems expected given that SEPA is an delayed payment method and can take days to settle:

SEPA Direct Debit is a reusable, delayed notification payment method. This means that it can take up to 14 business days to receive notification on the success or failure of a payment after you initiate a debit from the customer’s account, though the average is 7 to 8 business days.

[silent thistle]

the SEPA payments triggered from 1st of November are all in pending status, may I know the reason

our clients are raising this as issue

usually the SEPA payments are process in around 6 days

but this month recurring payments from all of our sepa clients are in pending status

[digital stone]

I think I just explained this no?

They can take up to 14 business days to clear/settle. Nov 1st was ~4/5 business days ago

In any case, this is not anything we can really help with here as it's not developer related at all

The timeline seems normal to me as I outlined. If you've queries about pending SEPA payments beyond that, then speak with support

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[silent thistle]

this delay is there for recurring payments after completing the migration process from sources api to paymentIntentAPI

any reasons for this delay....

up to previous month, all our sepa recurring payments will be succeeded with in a week itself... But this month, we are facing delays
and our customers are raising this as an issue

[digital stone]

That's just the nature of SEPA Debit, it's a delayed payment method. All payments take multiple days to clear regardless of whether they're recurring or not

[digital stone]

It hasn't been a week since November 1st yet. As I said, the timeline is fine and not concerning

[silent thistle]

yes I understand it, but it is possible for you to check it so that this payment is initiated with all required parameters

[digital stone]

Yes, the payment wouldn't be in a pending state otherwise

[silent thistle]

does it mean that all the parameters are correct and the payment is successfully initiated?

[digital stone]

Yes, that's what the payment_intent.processing event signifies. Once it fails/succeeds you'll get a 2nd event: https://docs.stripe.com/payments/sepa-debit/accept-a-payment?web-or-mobile=web&payments-ui-type=elements#web-confirm-success

I'm going to close this thread now, if you've still got concerns about SEPA payments timelines then please speak to support using the links above

[silent thistle]

please wait

thanks for the details
kindly share the sequence of events when a SEPA payment is initiated until payment succeeded or failed

[digital stone]

I think the link above outlines that

payment_intent.created -> .processing -> .succeeded OR .payment_failed

[silent thistle]

ok , but there are few other events are notified

1. charge.pending

2. "charge.updated

[digital stone]

Yes there will also be charge.* events, but those can be discarded overall

[silent thistle]

ok,

[digital stone]

charge.pending === payment_intent.processing. We recommend using payment_intent.* events overall

[silent thistle]

we haven;t received the event payment_intent.created for the above one

[digital stone]

Well it's here: https://dashboard.stripe.com/events/evt_3QGEOUJf6oICl7Az0eJVSlTb

But you don't have a webhook that listens for those events

[silent thistle]

kindly share the screenshot of it , it would be reat support for me

[digital stone]

I can't do that as it contains PII

[silent thistle]

screenshot of this one atlease

[digital stone]

A screenshot of what?

I sent you the Dashboard URL, open it yourself

[silent thistle]

your message: But you don't have a webhook that listens for those events
screenshot of this webhook settings

[digital stone]

I don't really understand the relevance of the screenshot

You/your client(s) can see that yourself in the Dashboard

[silent thistle]

do we need to specifically enable the events related to payments intents for the webhooks after the migration from sources api to payment intent api

if so, we have to request the clients to enable those events... kindly support on this

[digital stone]

Yes you'll need to update your webhooks to receive event types relevant to your integration

You can do it via the API: https://docs.stripe.com/api/webhook_endpoints

[silent thistle]

ok

[silent thistle]

ok fine, thanks I will check it out

thanks a lot for your support 🙂

[digital stone]

np

[silent thistle]

this will support me a lot from the development purpose.... thanks a lot 🙂