#papazov9_invoice-bank-transfers
analog inletBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1303733975734419546
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- papazov9_webhooks, 25 minutes ago, 34 messages
- papazov9_code, 3 hours ago, 10 messages
- papazov9_webhooks, 20 hours ago, 8 messages
- papazov9_code, 22 hours ago, 89 messages
- papazov9_webhooks, 6 days ago, 17 messages
hybrid inletBOT
loud field
Hi 👋 can you elaborate on what you mean when you say the invoice isn't sent to the customer? What are you expecting to happen, and what are you seeing happen instead?
real fractal
so i have a a form where the customer fullfil its email, company name and address then i expect an invoice with pay button to be send to him and an option bank transfer from payment methods. but nothing is send to the eamil given in the fomr
this is waht i expect to the given email
loud field
If you're running these in testmode, that is expected as most email behavior is suppressed in testmode:
https://docs.stripe.com/test-mode#test-email
The only thing I'm aware of that may let you test that behavior, is if the email address of the Customer matches the email address of a team member who has access to the Stripe account you're using.
real fractal
the email of the customer is actually my email which i use for the test stripe account
loud field
Gotcha, then that behavior is likely fully suppressed and you need to use one of the approaches discussed in the doc I linked to in order to test that behavior. Our Support team is more familiar with those email features than we are, so you may also want to double check with them about whether this can be tested without manually sending the Invoice:
https://support.stripe.com/?contact=true
Regarding Bank Transfers, can you confirm what you see in the default payment methods section this page?
https://dashboard.stripe.com/test/settings/billing/invoice
Do you see a dropdown menu under a label Payment Method Configuration?
loud field
Probably.
Can you confirm what you see on the page I sent you a link to? I need that context to understand where I need to tell you to look.
real fractal
it should set to billing payments right?
not default
and these are all possible payment methods
loud field
Can you share the ID of that Invoice?
real fractal
i assume sepa denit is the bank transfer opportunity, but in the payment methods tab sepa and bank transfer are different
#C41AFE05-0003
loud field
They are different payment method types
real fractal
Yes i guess
loud field
Can you share the Invoice ID? It should have an in_ prefix
real fractal
in_1QIA95FWqYIjorXPxpG6B0kf
loud field
Taking a closer look
Hm, I'm not readily spotting what is wrong here. In the past you've had to manually include Bank Transfers for Invoice payments, but I'm not seeing that verbiage anymore after we switched to using Payment Method Configurations for determining Invoice payment methods.
If you manually pass payment_settings.payment_method_types when creating the Invoice, and include customer_balance in that array, do you see Bank Transfers offered then?
The currency looks right for your account.
loud field
analog inletBOT
papazov9_invoice-bank-transfers