goliath1879_docs | Stripe Developers | Page 1

zenith streamBOT Nov 6, 2024, 9:20 AM

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goliath1879_unexpected, 4 days ago, 44 messages

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spring hearth Nov 6, 2024, 9:21 AM

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👋 happy to help

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would you mind sharing the request ID where you're getting this error

sturdy sedge Nov 6, 2024, 9:22 AM

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unfortunately I couldn't find the request ID. Will it be okay if I share you the customer ID who faced this issue?

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cus_P1xP1qcfWtjWZC

spring hearth Nov 6, 2024, 9:29 AM

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I'll take a look at the account but it's going to take longer without the request ID

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would you mind searching for it please
https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sturdy sedge Nov 6, 2024, 9:29 AM

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sure

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I think this is it req_b5FhoSXCT3tc0Q

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req_zZACeMiI7SSWS3

also check for this

spring hearth Nov 6, 2024, 9:40 AM

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taking a look thanks 🙂

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I don't see any rate limit on these 2 requests

sturdy sedge Nov 6, 2024, 9:52 AM

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can you let me know how did you check if the request hit any rate limit?

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I can confirm with other requests

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since this customer complained ... I would have to check for all requests

spring hearth Nov 6, 2024, 9:53 AM

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sturdy sedge I can confirm with other requests

would you mind sending me those request IDs?

sturdy sedge Nov 6, 2024, 9:58 AM

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req_U9koHMlC15t1YT

spring hearth Nov 6, 2024, 10:03 AM

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If you were hitting a rate limit then you would get a 429 HTTP response and you can check that in your logs

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you don't have any request that is returning a 429

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which means you're not hitting a rate-limit

sturdy sedge Nov 6, 2024, 10:07 AM

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but my customer still got this error

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can you help me by guiding where to look into?

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this is not rate limit but object lock timeout I believe

spring hearth Nov 6, 2024, 10:10 AM

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this is not a rate limit

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what are the API calls that you're calling?

sturdy sedge Nov 6, 2024, 10:11 AM

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only stripe.CreateSetupIntent while adding address details or card

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apart from this stripe.CreatePaymentIntent

spring hearth Nov 6, 2024, 10:13 AM

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sturdy sedge but my customer still got this error

is this in live mode?

sturdy sedge Nov 6, 2024, 10:14 AM

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yess

spring hearth Nov 6, 2024, 10:14 AM

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I don't see any 429 requests in your logs

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it's really bizzare

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unless you're using another account or a connected account

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when did that happen?

sturdy sedge Nov 6, 2024, 10:15 AM

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yesterday

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https://dashboard.stripe.com/logs?object=cus_P1xP1qcfWtjWZC

this customer faced the same issue (object lock timeout)

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spring hearth Nov 6, 2024, 10:20 AM

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taking a look

zenith streamBOT Nov 6, 2024, 10:23 AM

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agile harness Nov 6, 2024, 10:27 AM

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this can happen sometimes especially when using a Stripe account in India, because of some of complexities with local data locality. If you feel it's happening too much I'd suggest opening a support ticket/raising with your sales contacts. At a technical level I can't suggest anything else but retry the request until it succeeds.

sturdy sedge Nov 6, 2024, 10:30 AM

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retry needs to be triggered manually by the customer

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which is not efficient way and also annoying for the customer

agile harness Nov 6, 2024, 10:30 AM

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yep I agree it's problematic

sturdy sedge Nov 6, 2024, 10:31 AM

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can you guide me how to use the stripe.max_network_retries in such cases?

agile harness Nov 6, 2024, 10:32 AM

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https://github.com/stripe/stripe-python?tab=readme-ov-file#configuring-automatic-retries

sturdy sedge Nov 6, 2024, 10:33 AM

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the documentation for this property is lacking on stripe website

agile harness Nov 6, 2024, 10:34 AM

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what information is not there that you're looking for specifically?

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in any case, I don't think we automatically retry on a 429 lock timeout(see the code at https://github.com/stripe/stripe-python/blob/master/stripe/_http_client.py#L182-L227) so that parameter probably doesn't help. You can try/catch each API call and manually retry overall.

sturdy sedge Nov 6, 2024, 10:39 AM

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agile harness what information is not there that you're looking for specifically?

So I was confused where to set the max_network_retries while creating setupIntent or paymentIntent or it should be set globally

agile harness Nov 6, 2024, 10:39 AM

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globally EDIT : or rather, global to the everywhere you use the same StripeClient instance

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overall read https://github.com/stripe/stripe-python?tab=readme-ov-file#per-request-configuration which explains how you can create and use StripeClient with additional options like this one

sturdy sedge Nov 6, 2024, 10:40 AM

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also can you confirm if I can check for 429 response code when any customer faces the object lock timeout issue

agile harness Nov 6, 2024, 10:41 AM

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yes you can wrap calls in try/catch blocks to catch errors they raise https://docs.stripe.com/api/errors/handling?lang=python

sturdy sedge Nov 6, 2024, 11:16 AM

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okay thanks for all the help

#goliath1879_docs