luciano_unexpected

[mental cave]

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[glossy violet]

👋 happy to help

[glossy violet]

do you have an accessible link to troubleshoot this in test mode?

[plucky hill]

Hey! I have the link to the problematic Checkout in production, but I can't share it here, right? I will check if it also happens in test mode for this connected account.

[young lintel]

what's the connected account ID acct_xxx?

[plucky hill]

acct_1Pt6n2D2MQW3xMnG

[young lintel]

I had a quick look and basically there are no payment methods enabled on that account, which is why the PaymentElement has no options to show so renders empty. They have everything turned off including cards

[plucky hill]

That was helpful! I will let them know, thank you!

Hey @young lintel, I checked the account and it seems they have payment method enabled. Did you check configuration in production mode?

[young lintel]

yes

by "enabled" I mean the combination of what you see in your platform when you search "Connect payment methods" in your Dashboard and look at the related settings page, and what the account has enabled in their version of settings. It's a bit complicate, see https://docs.stripe.com/connect/dynamic-payment-methods Note there's a difference between having the payment method active/available/onboarded, and having it "turned on" for appearing in payments

[plucky hill]

Hey @young lintel, thanks for your help!

I double checked the configuration and the "Cards" option seems to be enabled for this connected account:

• Screenshot 1: the "Connect Payment Methods" settings: https://dashboard.stripe.com/settings/payment_methods/connected_accounts?config_id=pmc_1NdfKqFJDrKkwzVpeWb3k2SV
• Screenshot 2: The connected account's Payment Method settings: https://dashboard.stripe.com/acct_1Pt6n2D2MQW3xMnG/settings/payment_methods

Should the "Cards" option be enabled in any other place?

[young lintel]

hmm. I'm handing off to someone else on my team for the next shift but all I can really is that the configuration that's seemingly being used (pmc_1Q8fcRD2MQW3xMnGyR0JAsjx (maybe that can be searched in the connected account's dashboard)) has all payment methods turned off

[sturdy oxide]

Does the connected account not see any options for multiple payment method configs?

Are you actually logged in to that account in this case, or using the "view as" function via the platform account?

[plucky hill]

I am using the "view as" function