#nil_error

1 messages · Page 1 of 1 (latest)

elfin cloudBOT
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sleek tide
lime bay
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hi there!

sleek tide
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hi there

lime bay
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do you have a technical question about Stripe API?

sleek tide
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its about i can not contact to support. im trying to verify my account and I still dont know why I can not reach contact as you see

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it says im waiting for your call. and its not like this

lime bay
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it says im waiting for your call.
I cannot read your screenshots, can you clarify what it says exactly?

sleek tide
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yes sure i translate

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It shows this:
We got it. Keep this tab open
Nil Feliu Grau
~3 minutes on hold
Security codes
For your security, your support agent will provide you with the following code to verify your identity:
090-884
You will then be asked to provide the following code to your agent:
899-302
These codes will be updated every five minutes.

lime bay
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I guess you just need to wait and support will contact you

sleek tide
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no

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this its been like these for two days

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one of your guys already sent me an email (and then did not repond but he was the one who was trying to call)

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He sent this:

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Stripe Support support-reply@stripe.com
lun, 4 nov, 12:09 (hace 22 horas)
para mí

Hi there,

My name’s Rich with Stripe and I tried reaching out a few moments ago on +34616402557 but wasn’t able to connect with you. I wanted to follow-up and help with your issue regardless — can I ask for a bit more information about the issue you're experiencing? I’d love to look into this further.

However, if this is time sensitive, or if you would like to be helped via phone, you can submit a new phone request from the link below and we’ll be in touch:

https://support.stripe.com/contact

All the best,

Rich

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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and i can not enter to the link as I have shown you

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because it says i am still waiting for the call

lime bay
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you can answer that email directly, and explain your issue

sleek tide
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I did

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no one responded

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and I sent another mail

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nothing

lime bay
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agreed this is not ideal, but you need to be patent. if you contacted them by email, you will get a reply.

sleek tide
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its ben three days

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and ther's no other way to contact

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not normal that there appear that im stil waiting for the call though

lime bay
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agree it's a bit odd. but we can't help with these issues on Discord. that's why I recommend pushing back by email, and explaining your issue there.

sleek tide
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do you have any support email?

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another one that I can reach?

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need help and there's no way of getting it I see

lime bay
sleek tide
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so I show you i can not do i t through there

lime bay
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that's why I told you to reply to the email you reveived and explain your issue. and then wait to get back a reply.

sleek tide
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and you feel i am going to get a response after 3 days¿

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I sent various emails

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nothing

lime bay
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the support team can be busy, so yes you should get a reply. but make sure you explain your issue well, and share all relevant information (screenshots, etc.)