#sandrine_webhooks
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kindred void
Hello
What Terminal SDK are you using for your integration?
With regards to your question about webhook event order - https://docs.stripe.com/webhooks#event-ordering
We generally recommend against relying on the order of the webhook events.
atomic stone
Sorry I didn't see your messages. We use ruby on rails.
kindred void
Are you using Server Driven SDK or JavaScript or something else?
https://docs.stripe.com/terminal/payments/setup-integration
atomic stone
Server Driven
What is the difference between the type charge.failed and payment_intent.payment_failed? What are the cases when one or the other event is submitted?
kindred void
Ideally, both events are generated in case of a failed payment. You should listen to payment_intent.payment_failed event since PaymentIntent objects are primarily used for tracking payment status.
PaymentIntent creates and uses Charge objects in the background. The difference here is that a Charge can only belong to one PaymentIntent where as a PaymentIntent can have multiple charges.
atomic stone
Ok I see. Are there cases where a charge.failed event is emitted but no payment_intent.payment_failed?
kindred void
Not really, no.
Aside from PaymentIntent specific webhook events, you should listen to the events listed here to make sure the terminal has processed the actions successfully - https://docs.stripe.com/terminal/payments/collect-card-payment?terminal-sdk-platform=server-driven#webhook-events
atomic stone
Yes ok.
We recently have had problems with this usecase: a user that present a card on the reader, but the paiment don't pass and finally the reader ask for the pin code. What event are triggered in this case?
kindred void
Hmm I haven't tested this myself recently so I can't recall exactly but if you have a test mode integration set up then you should be able to test it really quickly using the test values here - https://docs.stripe.com/terminal/references/testing#physical-test-cards