#trenton_unexpected
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rocky rivet
How can I get a subscription to show as active once it has gone to Past Due?
Generally you'd pay any outstanding invoices on the sub:
To move the subscription to active, pay the most recent invoice before its due date.
https://docs.stripe.com/billing/subscriptions/overview#unpaid-subscriptions:~:text=Payment on the latest,before its due date.
If you have an example I can take a look
golden fox
Hey @rocky rivet ! Here are the invoices for this customer which is showing at Past Due.
rocky rivet
Please paste a sub_xxx ID. Screenshots aren't much help
golden fox
sub_1Q3MzjA0eLgClsZkXdk6jLoK
rocky rivet
I suspect it's because you've voided the 'latest' invoice that is 'due' now
golden fox
I suspect that too. I didn't know the best way to handle resetting the billing cycle. I moved the trial around for this deal.
rocky rivet
Yeah looks like that invoice (in_1QG2YuA0eLgClsZkY9cSuo8Q) was the regular 'recurring' invoice for the new period and you voided it so technically it is unpaid beyond it's due date. Paying the new open invocie will transition it back to active
golden fox
Hmm, any way to do it sooner? My customers see a big red Past Due banner until it's Active again. That originall invoice was technically not correct.
rocky rivet
Behaviour is explained here: https://docs.stripe.com/billing/subscriptions/overview#voiding-invoice
rocky rivet
Hmm, any way to do it sooner? My customers see a big red Past Due banner until i...
Thinking..
I can't really think of a way beyond pausing payment collection temporarily. My recommendation would be to temporarily adjust the logic in your app that shows the 'past due' banner at least for impacted customers
golden fox
Ok, thanks