#ang3lkar_ach-session-failed
terse phoenixBOT
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viscid pebble
scheenshot
terse phoenixBOT
final kraken
Hi 👋
Do you have the Setup Intent ID that corresponds to this session?
final kraken
This is a webhook event for a checkout.session.expired event type. Is this how the customer was attempting to set up a bank account?
viscid pebble
you probably meant seti_1QG9UoHay2F9AX5VQ3uMOI3S
final kraken
Okay I have looked myself and reached out to my colleagues but unfortunately we aren't able to see any clear indication of why this setup attempt failed. I will be filing a request for more information internally but I don't expect to hear back right away.
I recommend you write in to our Support team here: https://support.stripe.com/?contact=true
and mention you were talking with me on Discord and you want to be kept informed of any developments. They will be able to find the ticket I file and keep you posted.
final kraken
Wait a sec, I think I've found some logs related to this
Huh.... from the logs I'm seeing we are showing that we provide that the customer was selecting multiple accounts at once and they needed to select a single account.
viscid pebble
is this expected?
final kraken
Yes, you can only link a single account at a time
viscid pebble
so one of the two accounts wasn't eligible? hence the error?
final kraken
Not quite, the error on our side reads (in part) like this: configured to only accepting single account, the next step is to get the selected single account
viscid pebble
anything we can do on our side?
final kraken
Unfortunately I think you'll have to tell your customers to select a single account when paying with a us_bank_account
Because the connection wasn't made, we don't have more insight than that
final kraken
Happy to shed what 💡 I can 🙂