#sarthak17_docs

1 messages ¡ Page 1 of 1 (latest)

wanton timberBOT
#

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1301867821608996996

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

rose herald
#

hi! there aren't really any logs you can access directly from us but you can instrument your code and see what you did, what SDK functions you called, what they returned and if there were any exceptions thrown.

golden mulch
#

No there is no exceptions thrown

#

collectPaymentIntent

rose herald
#

then I'd suggest opening a support ticket with the full details like the model of the reader in question, the serial number, any logs from your code, and exact timestamp from when there was an issue

golden mulch
#

so can i open the ticket from this channel