vartul_connect-pricing | Stripe Developers | Page 1

velvet socketBOT Oct 31, 2024, 4:32 PM

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neat fulcrum Oct 31, 2024, 4:33 PM

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What does this fee refer to?

worn stratus Oct 31, 2024, 4:38 PM

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vartul_connect-pricing

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Hey @neat fulcrum we don't really cover fees on this server so this is a better question for our support team but https://stripe.com/pricing covers our pricing in details including for Connect

neat fulcrum Oct 31, 2024, 4:41 PM

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Hi @worn stratus , could you share a dedicated page for connect docs/pricing? The page you shared is about signing up etc but we are already a stripe user

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What is the best way to reach your support team?

worn stratus Oct 31, 2024, 4:42 PM

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did you look at it though? Like if you cmd+F Connect it's right there

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And https://support.stripe.com/contact

neat fulcrum Oct 31, 2024, 4:42 PM

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Oh it was all the way down. Sorry thanks for this

worn stratus Oct 31, 2024, 4:43 PM

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all good, I don't disagree with what you implied: that doc page is so big that it's just hard to search for. There should be a table of contents and such 😅
But yeah there's a summary and then it links to a detailed page for some of the more complex products like Connect

neat fulcrum Oct 31, 2024, 4:46 PM

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Thanks

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Also, do you know if we can move money directly from a connect account or do we have to move to platform account first then to customer account?

worn stratus Oct 31, 2024, 4:49 PM

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I don't really get your wording right now. Sorry this is quite subtle and it's important to define who pays what to whom

neat fulcrum Oct 31, 2024, 4:53 PM

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So the connect account is also owned by us (arena club) same as our platform account. But in cases where a user on our marketplace wants to withdraw money from their account - think of it as a digital wallet with our own platform currency - can we send the money to the user's connect account directly from our (arena club's) connect account? Or do we need to move the money from arena connect account to platform account and then to the user's connect account?

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I hope this is helpful. Sorry it is a little confusing

worn stratus Oct 31, 2024, 4:54 PM

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All good, this is quite subtle. Sadly you did lose me entirely after reading this multiple times though

You have your platform acct_A. You have a connected account acct_B (that is for the same business, but it's a separate account).

Who has the money? Who needs to get the money back?

neat fulcrum Oct 31, 2024, 4:56 PM

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The money is in connected account acct_B. I want to pay a user, can I pay them with acct_B ? Or I need to pay them from platform acct_A?

worn stratus Oct 31, 2024, 4:57 PM

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who is "a user"? I'm sorry, it's really crucial to use the right vocubulary is.

Is the "user" the person who paid for the service originally? In our API that would be a Customer cus_123 for example

neat fulcrum Oct 31, 2024, 4:58 PM

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Yes cus_123

worn stratus Oct 31, 2024, 4:59 PM

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Okay, we're making progress.

How did they pay originally? Did they pay on the platform where you use Destination Charges? Are you using Direct Charges? Something else?

neat fulcrum Oct 31, 2024, 5:02 PM

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Yes they paid using stripe hosted checkout with Destination Charges

worn stratus Oct 31, 2024, 5:03 PM

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Perfect! So in that case you would simply create a Refund for the original PaymentIntent and you can pull funds back from the connected account automatically. See https://docs.stripe.com/connect/destination-charges?platform=web&ui=stripe-hosted#issue-refunds

neat fulcrum Oct 31, 2024, 5:06 PM

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Unfortunately I can't do a refund as it is not the full amount. I want to do a custom transfer instead

worn stratus Oct 31, 2024, 5:07 PM

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What does that mean "it is not the full amount"

Sorry to push but the more words you can provide in your answer with complete details the easier it is to help you.
For example if the PaymentIntent was for $100 and you want to refund $70 only it is absolutely something we support (and always have) with partial Refunds and pulling the funds back from the connected account too.

There is no way to just "send a random amount of money to a Customer" today

velvet socketBOT Oct 31, 2024, 5:14 PM

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#vartul_connect-pricing