#vidya-p_api
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- vidya_automations-connect, 1 hour ago, 26 messages
- vidya-p_api, 2 hours ago, 19 messages
olive rune
Hello
mental wraith
Hello
olive rune
No way to change a Sub's status arbitrarily, no.
It is tied to the status of the most recent Invoice
Thinking about what sort of workaround you could use here...
Overall I think the best thing to do here is to set metadata on the Invoice if this scenario occurs and then you can check for open Invoices based on their metadata on a ~daily cadence and void them if they meet your criteria.
mental wraith
The crux of the issue is to detect an invoice has become overdue, since no webhook events are being emitted for this.
The workaround we implemented was using the subscription status for detecting this:
- When the subscription is in active state, this is straightforward because the sub itself moves to past_due , we then void the latest finalized invoice which is the overdue invoice
- The problem arises when the subscription is already in past_due state (e.g. because of a failed SCA auth during payment) .. in this case there is no change in sub status when latest invoice becomes overdue - hence the workaround fails in this situation
olive rune
Hmm you are a connect platform creating Subscriptions on your Connected Accounts' here?
So you don't have control of the Sub settings
mental wraith
Yes, our Stripe integration is set up such that Subscriptions are created on Connected accounts only not the platform account
olive rune
Yeah okay then using metadata and tracking this on your end is really the only way to handle this specific scenario unfortunately.
mental wraith
Now for "you can check for open Invoices based on their metadata on a ~daily cadence and void them if they meet your criteria." - is there any provision in stripe for this?
olive rune
You would need to List Invoices with status: open using https://docs.stripe.com/api/invoices/list#list_invoices-status
mental wraith
So, it would have to some kind of a cron job at our end?
olive rune
Correct
mental wraith
I across this during one of my google searches
If your settings specify that overdue invoices should be voided after a certain period, the invoice.voided event will trigger.
Is there any config setting for the above?
olive rune
Yes, but those settings are on your Connected Accounts so you don't have control over that.
mental wraith
Who typically would have access to those settings? And how do I access those settings?
olive rune
Your Connected Account user would have to login to their Dashboard and adjust those settings.
You can see the corresponding settings for your own account in your Dashboard at: https://dashboard.stripe.com/settings/billing/automatic
mental wraith
The settings icon that I see when I am examining a subscription in the connected account - what does that refer to ?
olive rune
That is still your settings
mental wraith
Who is a 'Connected Account user' ?
olive rune
Whoever controls that Connected Account. Unless these are all your accounts?
mental wraith
Ok, so basically the owner or Admin for the connected account?
olive rune
Yes
mental wraith
Ok, will figure that out
in the meanwhile - would you have a screenshot or help link to the config setting that specifies that overdue invoices should be voided after a certain period, the invoice.voided event will trigger. It would be helpful to provide the context
olive rune
You should be able to see that in your own Dashboard at the link I provided above
Ah actually
For send_invoice I don't think you can directly void
However you can mark it uncollectible
And then handle from there (that would trigger a webhook)
It is under the Manage invoices sent to customers section
mental wraith
olive rune
Yep
mental wraith
so, as you can see i do have it configured - but the event is not triggering and that is because this is not configured at the connected account level?
olive rune
Correct
mental wraith
Thank you for all the help! I'll reach out to the connected account admin