#vidya_automations-connect
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- vidya-p_api, 11 minutes ago, 19 messages
floral flume
Following up from #1301218804386496624 message
shell pier
Hello again! Did you see my latest message in the previous thread? I think there's an account mismatch issue.
floral flume
Yes I did
I'm sending a screen recording which navigates from the subscription/invoice dashboard to the automations
Here's another screenshot that I took at the end of the above recording
shell pier
Right, but you switched between two different accounts in that screen recording. You started by viewing a connected account, then switched to your platform account's settings.
floral flume
Can you further point out where the switch happened ? because I clicked on the settings button from the Invoice/Sub dashboard - assuming those are the settings for the account in which the invoice resides
Also is there another way to identify the account which Invoice belogs to and the account for the automation?
shell pier
Note the account ID in the upper left corner of the Dashboard when the screen reording starts. You're already viewing the connected account at that point.
How did you navigate to the Invoice?
floral flume
Herres a recording for that
Yes, i can see the account ID acct_1KvS7GG3sHfiJI0A on the top left
How do I navigate to settings for this account ID ?
shell pier
Yeah, okay, so when you went to Connected Accounts and then clicked on the connected account you were then viewing things on the connected account, not on your platform. The automations only apply to Invoices that exist on your own account, not on connected accounts.
hot hillBOT
floral flume
Our Stripe integration is setup such that invoices & subscriptions are only created in the connected accounts based on the geo-market (Canada, US, ROW , UK, AUD etc)
distant rapids
vidya_automations-connect
@floral flume Unfortunately our Automations feature doesn't work in that flow unfortunately. It'd be a feature request that you can flag to our support team: https://support.stripe.com/contact
floral flume
ok
In that case I have a different approach/request
This might be API/Dashboard related
Is there any way to move a sub from past_due to active other than paying/voiding the latest finalized invoice on that sub?
Context: User checks out with send_invoice payment method -> attempts to pay open invoice with 3DS card -> sub moves to past_due -> user fails to authenticate -> invoice remains open & sub past_due -> after due date passes (45 days) -> we would like to void the open invoice . There is no invoice webhook event to detect overdue invoices - so we were using sub moving to past_due as a trigger for voiding the overdue invoice. But there is no change to sub status in this case.
distant rapids
I don't think there's a way. I would add some logic in your database to track the Subscription's status and decide when to check on this after a certain delay