mudassir_api

[full ravine]

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• mudassir_api, 51 minutes ago, 42 messages
• mudassir_api, 1 day ago, 80 messages

[lost smelt]

hi! can you elaborate please?

[covert fog]

i have been told to use same region for charging connect account

i tried to charge connect account of same region but unable to do that it shows error
Cannot create account debit on this account; please contact us via https://support.stripe.com/contact with details for assistance

that is request id: req_dNOMzKztLyM5qH

[lost smelt]

sounds like you need to reach out to support in that case!

[covert fog]

i was talking with dev he told me use same region your problem will be solved but still yet not

[lost smelt]

looking at it, Account Debits are not allowed because it's a Standard account, you can only debit accounts where you own the loss liability(Express and Custom accounts)

[covert fog]

is thats the issue only ?

[lost smelt]

not sure what you're asking

[covert fog]

i mean if i change account type then transfer will work for same region no other issue on logs ?

as on api results i didnt see any kind of error like this is account type issue ? is there any way i can see as well what is causing the issue

[lost smelt]

we're not talking about Transfers to be clear, we're talking about AccountDebits

and yes if you use an account type where the platform owns loss liability, I would expect an AccountDebit like this to work

https://docs.stripe.com/connect/account-debits

When your platform is responsible for negative balances[...] you can debit a connected account’s Stripe balance, transferring funds to your platform balance.

[covert fog]

i red docs that said both charge and transfer works on debit

so transfer can work on standard or still express is needeD ?

[lost smelt]

see the part of the page I quoted earlier

When your platform is responsible for negative balances[...] you can debit a connected account’s Stripe balance, transferring funds to your platform balance.

it's at the top of the page, it applies to the whole thing

[covert fog]

ok thanks i will try with express account. but my question is how can with api i can track such issue like this is causing cause of account type? because
api just give this and request id
Cannot create account debit on this account; please contact us via https://support.stripe.com/contact with details for assistance.

on logs too no such thing that is the issue so we can track the issue first
https://dashboard.stripe.com/test/logs/req_dNOMzKztLyM5qH?t=1730287679

[violet storm]

acct_1PviEHIVLjeJlQKN is a standard account – you cannot debit them