michal-prc_subs-failed-payments | Stripe Developers | Page 1

woeful sageBOT Oct 25, 2024, 2:24 PM

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michal_paymentintent-bacs, 22 hours ago, 20 messages
michal-prc_best-practices, 1 day ago, 8 messages

lime sableBOT Oct 25, 2024, 2:32 PM

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icy ruin Oct 25, 2024, 2:33 PM

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Hi 👋 can you share more details about the flow you're using? I'm not sure I understand what you're trying to describe and accomplish.

Is this regarding a failing recurring payment for a Subscription?

icy ruin Oct 25, 2024, 2:58 PM

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@green pollen checking in to see if you're around to share more details about what you're seeing? Can you share the ID of the Invoice and Subscription you were using for testing?

green pollen Oct 25, 2024, 2:59 PM

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Hey toby

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sorry for the delay

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This is the subID sub_1QDkHPPw6OXqOwJctuow1lCX

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invoiceId in_1QDkHPPw6OXqOwJc1UEuXTx3

icy ruin Oct 25, 2024, 3:05 PM

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Okay, so this is about the first payment for a Subscription that was just created by a Checkout Session failing asynchronously.

green pollen Oct 25, 2024, 3:08 PM

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could you please elaborate on this

icy ruin Oct 25, 2024, 3:08 PM

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That's me elaborating on the scenario you're testing, since that context wasn't given and I want it in the thread in case a teammate needs to take over.

green pollen Oct 25, 2024, 3:09 PM

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So Iv'e created a platform account and a connected account

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then subscribed via checkout session using direct debit as a payment method

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I used this test data form the docs sc 108800 acc 22222227

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according to the docs the payment was supposed to fail with insufficient_funds

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and then payment_intend status would change from processing to requires_payment_method

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Docs: The payment fails after three minutes with an insufficient_funds failure code and the PaymentIntent transitions from processing to requires_payment_method. The Mandate remains active and the PaymentMethod can be used again.

icy ruin Oct 25, 2024, 3:11 PM

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I don't think that happens for the first payment for a Subscription like this.

green pollen Oct 25, 2024, 3:11 PM

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https://docs.stripe.com/payments/bacs-debit/accept-a-payment?locale=en-GB

Bacs Direct Debit payments

Learn to accept Bacs Direct Debit payments.

icy ruin Oct 25, 2024, 3:12 PM

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Double checking that with a teammate though.

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Yup, just confirmed, what you're seeing is expected behavior. If the payment fails based on the payment details provided in the Checkout Session, then we void the Invoice and cancel the Subscription.

The scenario you're describing of ending up with an open Invoice isn't supported if you're using Checkout Sessions.

green pollen Oct 25, 2024, 3:31 PM

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Thanks for that, is there any alternative to checkout session that can be implemented via API?

icy ruin Oct 25, 2024, 3:35 PM

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Yes, you can use our Payment Element based integration:
https://docs.stripe.com/billing/subscriptions/build-subscriptions?platform=web&ui=elements

Build a subscriptions integration

Create and manage subscriptions to accept recurring payments.

woeful sageBOT Oct 25, 2024, 3:45 PM

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green pollen Oct 25, 2024, 3:45 PM

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Thanks I'll look into that

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One last question, so we are still using checkout session bacs DD, if a first payment succeds and then a subsequent one fails will the behaviour stay the same?

jaunty raptor Oct 25, 2024, 3:51 PM

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Hi 👋

I'm stepping in as my colleague needs to go

green pollen Oct 25, 2024, 3:51 PM

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Hey, no worries

jaunty raptor Oct 25, 2024, 3:52 PM

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So you are asking if you create a Subscription using BACS DD, and the first Invoice is successfully paid, but the second Invoice payment fails?

green pollen Oct 25, 2024, 4:05 PM

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yes

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and the BASC DD is set up via checkout session

jaunty raptor Oct 25, 2024, 4:08 PM

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Are you creating the Subscription in that same Checkout Session?

green pollen Oct 25, 2024, 4:08 PM

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no the chackout session would be expired by then

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I've got a platform account and connected account, a plan in connected account I subscribe to the plan via checkout session the payment method is BACS DD which is the only available payment method, the first payment is a success then the second is insufficient_funds. Is there a way to retry that payment?

jaunty raptor Oct 25, 2024, 4:10 PM

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Okay so in this scenario you

Create a BACS DD payment method with a checkout session in setup mode
Create a Subscription with that saved Payment Method
The payment method fails on the first invoice

Is that correct?

green pollen Oct 25, 2024, 4:12 PM

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I am not familiar with setup mode

jaunty raptor Oct 25, 2024, 4:13 PM

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I subscribe to the plan via checkout session the payment method is BACS DD
How is it that you are subscribing to the plan but not paying the first invoice in the same checkout session?

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Do you have an example Invoice ID I can review?

green pollen Oct 25, 2024, 4:14 PM

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I am using test data - in_1QDT4mPw6OXqOwJcIVbXUBUG

jaunty raptor Oct 25, 2024, 4:16 PM

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Yup makes perfect sense

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I would always recommend users build a complete end-to-end simulation of billing processes in Test mode first

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So in this case the issue is that BACS DD is an asynch payment method and you don't receive the failure until after the user has completed the checkout

green pollen Oct 25, 2024, 4:17 PM

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I can't see any test data that would include a scenario where the first payment is success but the second one fails

jaunty raptor Oct 25, 2024, 4:18 PM

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You can achieve that. What you would do is update the Subscription or Customer's default Payment Method from the test data for a successful payment to one that fails with insufficient_funds error code.

green pollen Oct 25, 2024, 4:19 PM

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so I have to do that manually? what about all other related events?

jaunty raptor Oct 25, 2024, 4:20 PM

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We are still talking about testing, right?

green pollen Oct 25, 2024, 4:21 PM

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yes

jaunty raptor Oct 25, 2024, 4:23 PM

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Yes you would need to set that up manually (or write a script to perform those actions)

green pollen Oct 25, 2024, 4:24 PM

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could you please tell me what data I need to update to what status and in what order?

jaunty raptor Oct 25, 2024, 4:28 PM

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What are you trying to test?

jaunty raptor Oct 25, 2024, 4:58 PM

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If you want to test a successful first Invoice payment and a failed second one. here are the steps I would take

Create a Customer and save the successful Bacs Debit payment method as their default: https://docs.stripe.com/testing?payment-method=bacs-direct-debit#non-card-payments
Create a Subscription for this Customer
After Invoice is paid, update Customer with a failing Bacs Debit as their default payment method
wait for the next Invoice payment to fail

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You can speed up the process by using our Test Clocks feature which allows you to simulate time moving forward.
https://docs.stripe.com/billing/testing/test-clocks

#michal-prc_subs-failed-payments