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flat currentBOT
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whole harness
Hello, example in Subscription have field status, do when payment recurring failed, how i can treat this?
olive sorrel
You can ask the customer to provide a different payment method.
whole harness
Yes, I do this test, but when this happens it appears to pay the invoice and after paying the invoice it does not display the option to cancel or update on the customer portal
olive sorrel
Why do you expect these options to be available?
whole harness
Because if a payment has failed and the user pays the debt, they should continue the subscription, right?
olive sorrel
Yes
whole harness
so after i pay the debt dont show more option to cancel and update subscription in customer portal
olive sorrel
Is this a question?
whole harness
no, this is affirmation
wait i will make a screen shot
this is a default page in customer portal
now i will advanced time in subscription and change payment method to espected payment failed
olive sorrel
Okay
whole harness
is this moment status=past_due
so now i go to customer portal and show this page:
dont show more option to cancel subscription, after i pay the debt show this:
dont show more option to cancel and update
i open the dashboard in stripe and show canceled, why this happen?
olive sorrel
Could you please share the Subscription ID?
whole harness
sub_1QDmcnLD7F1SKXUOBYN97uk2
olive sorrel
In your Dashboard you have a setting to cancel Subscription if payment failed. This is why the Subscription was cancelled. You can change this setting here: https://dashboard.stripe.com/settings/billing/automatic
whole harness
yes
interisting, So the only option if the payment is not approved would give the status as past_due?
olive sorrel
I am not sure I understand what is your concern exactly.
whole harness
I'm referring to subscription statuses
like this: incomplete, incomplete_expired, trialing, active, past_due, canceled, unpaid, or paused
olive sorrel
And what is your concern about them exactly?
whole harness
Would I need to process only past_duo from errors?
my idea would be to display a message according to the status, in the case of past_duo, it would display a message for the user to make the failed payment
flat currentBOT
slate pebble
Hello taking over here. I don't understand the question
Can you explain in more detail?
whole harness
Hello, okay
My question is if the user has a recurring subscription, and the billing fails, how should I configure the subscription flow for when the payment fails, and what subscription statuses should I handle?
slate pebble
how should I configure the subscription flow for when the payment fails
There's not 1 right answer for this. This depends on your needs and integration, so it's up to you. There's dashboard settings to configure this, per the above that my colleague mentioned.
what subscription statuses should I handle
See: https://docs.stripe.com/billing/subscriptions/overview#subscription-lifecycle
whole harness
ok my friend, i will verify thanks so much for your help
slate pebble
No problem
whole harness
another question
i make the test, when the payment failed and 3 months also failed, after I pay the last fee it goes back to active, and I should pay all outstanding payments
slate pebble
What's the question?
whole harness
this a error right?
Payment on the latest finalized invoice either failed or wasn’t attempted. The subscription continues to create invoices. Your subscription settings determine the subscription’s next state. If the invoice is still unpaid after all Smart Retries have been attempted, you can configure the subscription to move to canceled, unpaid, or leave it as past_due. To move the subscription to active, pay the most recent invoice before its due date.
slate pebble
I don't understand what you're saying is an error unfortunately. If you pay the latest invoice, the subscription moves back to active. That's expected
whole harness
I understand, but wouldn't it be a mistake for the user not to pay 10 invoices and pay the last one and get back active, considering this wouldn't it be better to cancel the subscription to avoid this?