#mrdude_docs
keen latchBOT
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- mrdude_api, 2 days ago, 4 messages
- mrdude_webhooks, 2 days ago, 21 messages
merry atlas
Yep, cross-border functionality is not supported:
Stripe supports Account Debits only when both your platform and the connected account are in the same region (for example, both are in Japan). If you have interest in other regions, contact the sales team. Using Account Debits incurs an additional cost.
wanton smelt
We are receiving disputes for orders in CA, money is withdrawn from platform account (in US), after that I withdraw funds from connectec account using API transfer, but I cant.
Is there another solution for this that i overlooked?
merry atlas
So the intention is to recoup those funds from the connected account yes?
wanton smelt
Yes, since it is my understanding that funds are always withdrawn by stripe from platform account
merry atlas
In destination charge scenarios, yes: https://docs.stripe.com/disputes/connect
Let me see if there's another way to do this
wanton smelt
I've also seen that in case of charge is created with "on_behalf_of", funds are withdrawn from platform account
merry atlas
Yep, as the link above notes that param doesn't impact dispute fees
wanton smelt
But in the case that connected account does not have funds to match disputed amout, funds are then withdrawn from platform account, in that case I will come accross the same issue right?
merry atlas
The dispute amount and fee are always withdrawn from the platform account. We'd never withdraw them from the connected account – platform responsibility to recoup those if they require
I think their is some cross-border support for this but not entirely sure it supports US<->CA, and your account needs to be granted access (via support). So that is one option worth exploring
Alternatively you can 'invoice' the connected account from the platform and have the rep of that account pay you via card/whatever
wanton smelt
That is when the funds are withdrawn, if funds are reinstated (dispute won) how do I return the money? using invocies?
But this workflow would require someone manually do the invoicing, right?
merry atlas
But this workflow would require someone manually do the invoicing, right?
Yes you'd need to handle that manually somehow
merry atlas
That is when the funds are withdrawn, if funds are reinstated (dispute won) how ...
The same restrictions would apply yes so another way to 'credit' that account would be required. Worth not debiting until the dispute is resolved
As I said, there is some cross-border support but your account needs to be given access. So I'd check on the feasability of that via support before going down the rabbit hole
keen latchBOT
wanton smelt
One more question, what support do I need to contact to requeset this permission?
Thank you very much for this help and clarification.
umbral glen