#michal_paymentintent-bacs
dusky mapleBOT
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- michal-prc_best-practices, 5 hours ago, 8 messages
stray radish
Hi there. Can you share the subscription id where this happened?
dusky mapleBOT
iron spindle
michal_paymentintent-bacs
reef ridge
Yes, here it is
sub_1QDT4mPw6OXqOwJcDE0TEoAS
iron spindle
Okay so the underlying PaymentIntent is pi_3QDT4nPw6OXqOwJc2XS8meuc and when the payment failed we emitted the Event https://dashboard.stripe.com/test/events/evt_3QDT4nPw6OXqOwJc2SzopSeH which clearly shows status: 'requires_payment_method as expected.
It looks like you are using Checkout overall here though so the status of the PaymentIntent shouldn't really matter too much. The payment attempt failed, it's a bank debit payment so the associated Subscription was canceled, the Invoice was voided and the PaymentIntent was also canceled
reef ridge
Would't I need to confirm a paymentIntent in case of a failed payment to retry?
iron spindle
You can't retry with BACS Debit. If the payment for a Subscription fails, that immediately cancels the Subscription
It's covered in https://docs.stripe.com/billing/revenue-recovery/smart-retries
reef ridge
So is the only option is to retry manually?
meaning listen to events and implement an appropriate solution
iron spindle
I mean there isn't really a retry at that point. What are you really trying to do? Like you are starting a Subscription, the bank debit fails, that costs you a fee on failure already, you likely don't want to retry at that point and treat them as a churned customer
reef ridge
We are aware of the fees and would like to retry up to two times regardless, are there any guidelines on how to do that?
iron spindle
That is mostly impossible with Checkout. Unless you send the Customer back to Checkout to try again
Their bank account isn't saved today since the payment failed
reef ridge
So for we would have to send them an email with a link to subscribe again but would it be possible to renew a cancelled subscription or would it be a new one?
iron spindle
it would be a brand new one in that case