#bronson_sandbox-email

1 messages · Page 1 of 1 (latest)

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sick elm
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Can you share the customer id you're testing with?

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Which email specifically did you expect to receive?

drowsy wraith
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Sure, cus_R5dCgVHJveJyQG

We were hoping to receive some emails around direct debit setup, but also were trying to understand what additional emails (if any) are sent by Stripe automatically for our flow.

Flow being Checkout Session > Creates customer with a Bacs Payment method for a Subscription.

I've also tried sending Payment Reciepts also to no avail.

sick elm
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Hm not sure offhand if this is expected

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But that docs page specifically calls out only certain email types:
If a test mode customer’s email address matches either of those conditions, Stripe sends failed payment notifications, upcoming invoice reminders, trial ending reminders, and card expiring reminders in test mode.

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Did this work for you in test mode on your platform account?

drowsy wraith
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I'll give it a go in test mode 👀

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I was able to send a reciept in test mode with cust cus_R5dquyHVP9tnxa

So seems like a subset of emails work in test, but not in sandbox at all?

sick elm
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Gotcha yeah that might be the case

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Let me see if I can get some confirmation internally on this

drowsy wraith
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Appreciate it! Looking forward to hearing back from ya

sick elm
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Hm so I only see a receipt sending attempt to that customer's email from this sandbox account: acct_1QBGfiQ4enwNj1kp. That account doesn't have the email as a user/administrator

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Can you try sending a receipt from cus_R5dCgVHJveJyQG which is on this sandbox account: acct_1PhuFtPwyvaA5yes?

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I don't see any attempts from that sandbox yet

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But it should theoretically be allowed to send receipts to that customer since the customer's email is an admin of the account

drowsy wraith
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Right, let me check that for you!

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drowsy wraith
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I've just send another email attempt for that customer, for invoice in_1QDRwUPwyvaA5yesD7IBfxMB

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But I do see in the UI that it recorded that I sent an email 30mins ago without recieving any:

image.png
sick elm
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Hm ok

azure knoll
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bronson_sandbox-email

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@drowsy wraith At this point I think you should switch to our support team https://support.stripe.com/contact and flag as a bug. We'll flag too internally but support can help you figure out a path forward

drowsy wraith
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Sweet will do!

Even ignoring the test mode / sandbox differences / bugs, it's good to understand that only a subset of emails are sent - ie Bacs Direct Debit emails are not sent regardless of environment, which was what I was initially trying to figure out.

Thanks for your help team!