#teo_link-phone-number
coarse deltaBOT
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worldly basalt
Hi there 👋 it shouldn't be required to create a Link account to complete a payment. Can you show me what you're seeing?
alpine oracle
This is the payment element I see when checking out in Italy or Ireland, it allows me to checkout without providing a phone number:
This is in USA, it gives the following error
Note that in USA it's slightly different, it doesn't ask for the name
worldly basalt
Gotcha, thank you for those screenshots. Are you only seeing this when using a Customer Session?
I'm working on spinning up my tests sites to test this in parallel.
alpine oracle
Exactly it's just when using Customer session
Sorry, probably irrelevant but to avoid confusion, the USA screenshot I posted before has the "Mobile number (optional)" label, which actually isn't there - I was just playing inspecting the element but normally it's hidden
Anyway this doesn't affect the issue I described above
worldly basalt
Oh, that is quite confusing. Wait, so what do you see when you don't manipulate things to force that field to show?
Do you have a publicly accessible test site that you can share where I can see exactly what you're describing?
alpine oracle
That was just the label that actually changed, all the rest is the same
Yes that's our test site: https://pwa-master-dev.qwertee.com/
To enable the Customer session, you have to create an account https://pwa-master-dev.qwertee.com/register
And be logged in while checkout
worldly basalt
Do you have a set of test credentials I can use by chance?
alpine oracle
Sure let me find them
coarse deltaBOT
teo_link-phone-number
alpine oracle
Username: stripetest PW: testqwertee
worldly basalt
Thank you! Taking a look.
Hm, yup, I'm seeing the same thing. Trying to see if I can reproduce.
Are you only seeing this behavior in testmode? Or are you seeing it in livemode as well?
alpine oracle
We noticed in livemode first, then fortunately it's reproducible in testmode as well
worldly basalt
Gotcha, thank you for that clarification!
worldly basalt
I have my teammates helping look into this. We're still trying to nail down exactly what needs to happen to reproduce this.
Just to confirm, I also saw the Link Authentication Element and Address Elements on your page, correct?
coarse deltaBOT