than-jack_error | Stripe Developers | Page 1

nimble geodeBOT Oct 23, 2024, 8:55 AM

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solar loom Oct 23, 2024, 8:57 AM

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Hi, let me help you with this.

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What's your terminal serial number?

nimble geodeBOT Oct 23, 2024, 8:59 AM

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solar bluff Oct 23, 2024, 9:03 AM

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Hi @solar loom, I used Tap to Pay feature with the local mobile terminal

frozen whale Oct 23, 2024, 9:05 AM

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👋 taking over for my colleague. Let me catch up.

solar bluff Oct 23, 2024, 9:05 AM

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And here is my terminal serial number: eaf7636099a487523aed73ac9e0c4d6ed0423942aef9e267bb5c578b7477770d

frozen whale Oct 23, 2024, 9:05 AM

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let's take a step back

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how are you integrating with Tap to Pay?

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is it on Android or on iOS?

solar bluff Oct 23, 2024, 9:06 AM

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I implement it using React Native, which supports both Android and iOS app

frozen whale Oct 23, 2024, 9:07 AM

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ok

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where is your account based in?

solar bluff Oct 23, 2024, 9:08 AM

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My app is go live in the store with the Tap to Pay feature already available. When working on new feature, my colleague reports me this issue happens randomly, especially in the first time trying to do a tap to pay transaction. From the 2nd time, this issue mostly no longer occurs.

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My account is based in Australia

frozen whale Oct 23, 2024, 9:11 AM

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would you mind creating a minimal version of the app where this could be rerpoduced and send it to https://support.stripe.com/contact/email?topic=api_integration

Stripe: Help & Support

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we can then try to debug the issue and see how we can help you fix it

solar bluff Oct 23, 2024, 9:12 AM

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Thanks @frozen whale, let me try

frozen whale Oct 23, 2024, 9:14 AM

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please include a screen recording showing how to replicate the issue and what the issue looks like as well as any logs that you might think are relevant

#than-jack_error