#shaz_subscription-googlepay
tough anvilBOT
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last plover
Hello! Do you see Google Pay as an option in the Payment Element on this page? https://4242.io/test/payment-element/
potent raven
yes
tough anvilBOT
last plover
Is Google Pay listed as enabled for Invoices on this page in your Dashboard? https://dashboard.stripe.com/test/settings/billing/invoice
potent raven
let me check
last plover
Should show up in this area:
potent raven
yes it is there
hearty steppe
shaz_subscription-googlepay
Can you share the exact Subscription id so I can have a look?
hearty steppe
Yeah if you are using Connect things are completely different based on a lot of different factors and likely an overall misunderstanding of how this works
hearty steppe
(looking)
Why are you passing payment_method_types on creation explicitly in this world?
potent raven
i just added it to test if it works otherwise it was not there
hearty steppe
Okay can you create the Subscription on your own account to start, no Connect involved? I feel like that's part of the problem here
potent raven
Let me check now
is there any place where I can test my subcription for payment elements
I am able to create subscription but it does not display any option
hearty steppe
I don't understand what that means as a question
potent raven
I don't understand what that means as a question
I mean do you have a sample integration for payment element (subscription )
hearty steppe
But it should work the same except that you don't do anything Connect related. Are you just getting started an hour ago? Sorry it's like I jumped in the middle of your thought process and so I assumed you had already fully understood PaymentElement, how payment method selection works, how to integrate, etc.
potent raven
I have started Stripe couple of years ago
hearty steppe
Okay so you do have an existing and working integration right? So what part is confusing you? If you can ask a really specific question, share an exact error or relevant piece of code I can likely help you. But right now you are a bit lost (totally normal) and I have to guess
potent raven
Like you said, I should try without connected account, that's what I am trying to make sure it is working
this is what I developed and it is working fine for one-time payment, problem is with subscription
hearty steppe
Sure, but I need more than "problem". What exactly is not working? You control the whole code so you can tell me which exact part is failing
potent raven
one-time payment is also using connected account
code is not failing, the only problem is that payment element does not display GPay when I create subscription
hearty steppe
I understand that part. I am trying to help you debug this. This is super complex. There are many different things that can cause GooglePay to not appear. I am trying to figure out which one. This requires temporarily changing your integration so that we can narrow down the exact issue.
So earlier, I was asking if you can create a Subscription on your own account, not with Connect, no stripe_account header and then render that PaymentIntent client-side with PaymentElement, also no Connect no stripeAccount option client-side so that I can look at it and see what's happening
It's a bit more work, but it's unfortunately the best way I know to get to your answer quickly
potent raven
I tried that option but for some reason it is not displaying anything. I will troubleshoot it and let you know
hearty steppe
Did you make some progress?
potent raven
doing it now
hearty steppe
all good just making sure!
potent raven
yes, i need another 5-10 min
hearty steppe
In the meantime: my gut tells me that the problem is that you are using Connect + Direct Charges (which is correct for Standard accounts) and the "payment method types" used for Subscription/Invoice in that flow are individually configured by each connected account. It's not something you control
We are in the middle of rolling out a change to use the "global payment method settings" like what you see in your Dashboard and in an earlier screenshot you shared, but I don't think it works for Connect.
I also think you have GooglePay off in your connect settings at https://dashboard.stripe.com/settings/payment_methods/connected_accounts and that's part of the problem (which doesn't work well with Standard accounts)
potent raven
yeah it was off there, I just enabled it and checking now
tough anvilBOT
potent raven
It did not work after enabling it
frigid pagoda
👋 taking over and catching up
When you finish having your integration without any Connect involvement, could you share the URL so I can look at it on my side?
The without any Connect involvement is important for our debug
potent raven
sure
frigid pagoda
Righttt so it's something with your Connected Account then
Are you using Direct Charge w Standard Account?
potent raven
Standard Account
potent raven
sure
yes
This is the error I see when use connected account
Unable to download payment manifest "https://pay.google.com/about/redirect/".
potent raven
This one
heading was not changed, but i changed it now
This page is using this account: acct_1PPBrGPTZKBRTLfd
frigid pagoda
Yeah I am looking at your Connected Account
The Connect settings looks fine, but if you look directly at the Connected Account on the Platform Dashboard, you will see GooglePay is missing
potent raven
let me check
frigid pagoda
Oh sorry it's not, one minute
I mean if looking directly at the Connected Account Dashboard
potent raven
are you checking this one acct_1PPBrGPTZKBRTLfd
frigid pagoda
I am looking at acct_1PLekFPMduqDkR5q
potent raven
okay. Just in case this one is setup in dev, acct_1PLekFPMduqDkR5q
the url I gave you is using this one acct_1PPBrGPTZKBRTLfd (staging)
frigid pagoda
Alright this is complex
Just to test, if you use a single PaymentIntent for the PaymentElement (not Subscription), Direct Charge from acct_1PPBrGPTZKBRTLfd, do you see GooglePay?
potent raven
yes
I see GPay in that case
you can verify that case here
it is working in dev, let me push it on staging
frigid pagoda
Umm sorry I am kinda ran out of idea here
Is it the same with any other Standard Account? (do you have a few more?)
potent raven
it is using same account
however other url is also working https://staging.purefundraisingsolutions.com/as-salam/support/1/general-donation
frigid pagoda
What we know:
- It works directly with the Platform, Subscription or PI
- It works with Direct Charge and PI on Connected Account
- It doesn't work with Direct Charge and Subscription on Connected Account
- Same with any other Connected Account
Want to confirm the 4th points here
potent raven
Yes it is not working with any other connected account
frigid pagoda
Hmm weird. Could you write to Support (initialize on support.stripe.com), and mention this Discord thread URL? We will pick up from there and do a deeper analysis
Sorry for all the back and forth. I would need some help from my team mate to figure it out
potent raven
yes sure, I can do that
no problem at all
Where exactly I should write?
Done through chat
frigid pagoda
Let’s start a chat but tell them to convert to an email chain
potent raven
I already did that, it has been sent as email
frigid pagoda
Ty and we will follow up after doing investigations from our end