bslatz_best-practices

[void basin]

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[open veldt]

Just to be clear : we are building on our own custom media platform, hence why we can remove Substack entirely. Stripe is our preferred billing provider for the moment

[sullen mesa]

I don't have much to share here in the way of best practices beyond what's in the billing migration toolkit docs

Broadly, I would recommend piloting the migration with a small subset of accounts first to ensure you're handling everything correctly, then ramp up to bigger blocks of subscriptions

That way if there are any issues you encounter with the first migration the correct workload is smaller, and you can account for this before the bigger blocks

[open veldt]

Thanks @sullen mesa Yeah we have planned smaller subsets of accounts. We just noticed though that Substack forces the cancellation and refund of an existing subscription if we cut Substack from some users.

Since Stripe has a partnership with Substack, we had a couple of questions :

• Can we unlink Substack and Stripe prior to any changes ? This is way we'd be able to keep everything active ( existing subscriptions , prices, products, coupons)
• Or should we maybe create new prices / products (directly within Stripe) and modify all existing subscriptions ? It's not as simple as 1 product, 1 price. We actually have 39 prices and 25 active products 😅

[outer lichen]

Hi taking over here as synthrider has to step away soon

Can we unlink Substack and Stripe prior to any changes ? This is way we'd be able to keep everything active ( existing subscriptions , prices, products, coupons)
Not sure. You should reach out to Substack to see if this is possible since it's their integration

For reference, we're not the best team to help with migrations/migration questions

It's not our area of expertise

We just answer questions about api integrations in here