#sindev_unexpected

1 messages · Page 1 of 1 (latest)

drowsy raftBOT
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normal heron
arctic oxide
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What's the pi_xxx ID of the payment?

normal heron
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let me copy-paste it

arctic oxide
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Seems like 3DS/auth, which is required for that card, was not complete. Did the Android UI present the challenge flow to do 3DS?

normal heron
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no, it redirects to a window which is loading, then it closes automatically and fails

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the same steps on iOS work correctly, on Android not

arctic oxide
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Paste the ID please

normal heron
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pi_3QAr5zDMPmPwJSYh1qCmcq02

arctic oxide
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Hmm, looks like a timeout issue – might specific to that card. Does this occur for every test card? Can you try: 4000002760003184

drowsy raftBOT
normal heron
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let me check

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the same happens with 4000002760003184

arctic oxide
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Thanks, we're looking into this

normal heron
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so it's not a configuration problem on my side, right?

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if not, is this issue only for test environment?

onyx nexus
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hi! I'm taking over this thread.

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we managed to reproduce the issue on our end, so the problem is not on your side.

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and that's only for testmode yes.

normal heron
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thanks a lot

onyx nexus
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we identified the issue and are now working on a fix.

normal heron
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perfect, do you think I'll be able to test it in about 2 hours?

onyx nexus
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I can't communicate any specific timeline about this. but the problem should be resolved soon.

normal heron
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thanks a lot for your fast reaction to this

onyx nexus
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I'll be closing that thread soon. If you want to get updates about this issue, you could contact Stripe support: https://support.stripe.com/contact (make sure to include all relevant information)